Return退貨政策

<div style="font-family:'Noto Sans TC', 'Noto Sans JP', sans-serif&#59;"><div><div class="container" style="width:1140px&#59;"><div class="page_content"><span class="ckeditor" style="font-family:revert&#59;"></span><h3 dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">退換貨說明</span></h3><ol style="font-family:revert&#59;margin-bottom:1rem&#59;"><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">為節省您更換商品的等候時間,全面採用【只退不換】的方式,若您有換貨需求,請辦理退貨後,重新下單訂購。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">依消保法規定,生鮮食品不適用於消費者保護法第19條,並不享有7天鑑賞期,若您對於訂購之商品或服務不甚滿意且欲辦理退換貨時請參考退貨程序辦理。 </span></p></li></ol><p dir="ltr" style="font-family:revert&#59;"> </p><h4 dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">退貨程序</span></h4><ol style="font-family:revert&#59;margin-bottom:1rem&#59;"><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">請於到貨後3日內拍照存證後冷凍,並立即透過客服信箱</span><span style="font-family:revert&#59;font-weight:bolder&#59;">joemomkitchen@outlook.com或<a href="https://www.facebook.com/joemomkitchen" style="font-family:revert&#59;">粉專</a></span><span style="font-family:revert&#59;font-weight:bolder&#59;">回傳照片連繫客服,我們會盡速為您服務協助退貨事宜。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">請於訊息空格輸入您的姓名/訂單編號/連絡電話/退回貨品的資料/退換原因等訊息。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">在收到我們的確定訊息後,請保持商品本體、贈品、內外包裝、發票及所有附隨文件或資料的完整性。請注意勿有任何缺漏或毀損,否則恕不接受退貨申請。商品退貨將收取每趟160元運費之損失(出貨與收回共兩趟)。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">外包裝及其內容物、贈品等均屬於商品的一部分,申請退貨者本公司將依照商品於退貨時之不完整程度(遺失、毀損或缺件等),就商品價金之範圍內扣除回復原狀費用後,返還剩餘價金與消費者。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">超商未於期限內取貨、或是出貨後申請退貨,將僅退款您所退貨且驗退完成的商品款項,寄送運費因於配送時已發生,故運費將不退還。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">小幫手收到商品後確認無誤,才會依照流程辦理退款</span>。</p></li></ol><p dir="ltr" style="font-family:revert&#59;"> </p><h4 dir="ltr" style="font-family:revert&#59;">退款方式</h4><ol dir="ltr" style="font-family:revert&#59;margin-bottom:1rem&#59;"><li style="font-family:revert&#59;"><p style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;"> </span><span style="font-family:revert&#59;font-weight:bolder&#59;">匯款退回(約7-14工作天,有可能需負擔運費、匯款手續費等,請提供分行代碼、帳號、同名帳戶名稱)</span></p></li><li style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;"> </span><span style="font-family:revert&#59;font-weight:bolder&#59;">信用卡退刷(約7-20工作天,將依照商品金額退回原信用卡)</span></li></ol><p style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">        </span>  **請務必事先申請確認判定,若逾時或未經申請將不予受理。</p><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">      </span></p><h4 dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">無法退換貨說明</span></h4><ol style="font-family:revert&#59;margin-bottom:1rem&#59;"><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">因個人口感或料理方式的問題。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">未附上原包裝盒含外包裝或包裝不完整及破損無法辨識之商品。</span></p></li><li dir="ltr" style="font-family:revert&#59;"><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">辦理退貨、</span><span style="font-family:revert&#59;font-weight:bolder&#59;">換貨時,請事先告知,若消費者未通知,而自行將商品寄回者,本公司將不予接受,並立即將商品寄回。期間所產生的運費消費者需自行負擔。</span></p></li></ol><p dir="ltr" style="font-family:revert&#59;"> </p><h3 dir="ltr" style="font-family:revert&#59;"><font color="#264d35" style="font-family:revert&#59;">提防詐騙</font></h3><p dir="ltr" style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">喬媽灶咖絕不會向您要求對帳或轉帳,接獲疑似詐騙電話詢問帳戶或要求取消分期付款設定,請注意以免受騙上當。</span></p><p style="font-family:revert&#59;"><span style="font-family:revert&#59;font-weight:bolder&#59;">※若有疑問,歡迎與我們聯絡。客服電話:0970623805</span></p></div></div></div></div><div class="qk-container display_y" style="padding-right:15px&#59;padding-left:15px&#59;margin-right:auto&#59;margin-left:auto&#59;"><div class="footer_content qk-mg--0 qk-display--flex qk-justify--between"><div class="left-content qk-flex--1" style="margin-bottom:16px&#59;"><div class="link-list-container" style="margin-right:48px&#59;"></div></div></div></div>