Return退貨政策

<div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;">Q:有開發票嗎?</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;"><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', sans-serif&#59;font-size:medium&#59;"><span style="color:rgb(99,99,99)&#59;font-size:16px&#59;">發票於</span><span style="font-size:16px&#59;"><font color="#ff0000">付款後開立電子發票</font></span><span style="color:rgb(99,99,99)&#59;font-size:16px&#59;">,請</span><span style="color:rgb(255,0,0)&#59;font-size:16px&#59;">務必於訂單內欄位填寫正確資訊</span><span style="color:rgb(99,99,99)&#59;font-size:16px&#59;">,</span><span style="color:rgb(255,0,0)&#59;font-size:16px&#59;">若因訂購時填寫不完整或錯誤而導致發票無法寄送或超過兌獎期間內送達,本司將不受理補償及其他相關賠償責任</span><span style="color:rgb(99,99,99)&#59;font-size:16px&#59;">。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><br /></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="color:rgb(57,132,198)&#59;"><span style="font-size:16px&#59;">Q:如何取消訂單?</span><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">在訂單狀態</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">尚未出貨前</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">,您可</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">直接與客服人員聯絡</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">申請取消訂單;如</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">商品已出貨</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">,請您</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">勿前往取件</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">,並以網頁之</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">聯絡我們</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">或</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">訂單通訊</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">告知客服人員,將於收到配送異常後的1~2天(不含例假日)回覆您處理結果。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><br /></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;">Q:如何辦理退換貨?</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">若您收到的商品出現瑕疵、顏色或尺寸不合時,請您先不要使用,並於</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">七日鑑賞期內</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">與客服人員聯絡,或</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">於訂單頁面申請退貨</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">,我們會在接收到您的需求後盡速為您處理退換貨事宜。</span></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(66,66,66)&#59;"><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><div><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;">退貨流程:</span></div><div><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">將商品寄回我司 → 公司檢查確認 → 款項退回</span></div><div><br /></div><div><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;">退款流程:</span></div><div><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">待我司收到退貨商品後,將於</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">七個工作天內</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">完成退款。</span></div></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;font-size:medium&#59;color:rgb(51,51,51)&#59;"><span style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;"><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="color:rgb(57,132,198)&#59;"><span style="font-size:16px&#59;">Q:請問已過了七天鑑賞期,才發現我的商品有問題,該怎麼辦?</span><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">由於您的商品已超過了七天鑑賞期,故</span><span style="font-size:16px&#59;color:rgb(255,0,0)&#59;">該商品僅提供維修方式</span><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">,若造成您的不便,敬請見諒。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><br /></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(57,132,198)&#59;">Q:我收到的商品是錯的或缺件怎麼辦?</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">如您收到錯誤或缺件的商品,請您先不要使用,並於第一時間聯絡客服,我們會將盡快請負責單位協助您處理。</span></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;font-size:medium&#59;color:rgb(51,51,51)&#59;"><span style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;"><br /></span></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;font-size:medium&#59;color:rgb(51,51,51)&#59;"><br style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;" /></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;font-size:medium&#59;color:rgb(51,51,51)&#59;"><span style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;"><br /></span></div><div style="font-family:'andy-money', 'Noto Sans TC', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;font-size:16px&#59;color:rgb(57,132,198)&#59;">七天猶豫期規範</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">根據消費者保護法第十九條第一項所規定之合理狀況下,業者須提供消費者7天猶豫期,提醒您需留意,猶豫期非試用期,商品辦理退貨時必須包裝完整, 不可缺件或有人為損壞的情形,商品回收時需將所贈的贈品一起回收,此外,下列情形可能影響您的退貨權利:</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="color:rgb(99,99,99)&#59;"><br /></span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">隨商品已附上相同之試用品,或軟體試聽、試用之機會</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">在不影響您檢查商品情形下,商品有包裝毀損、封條、吊牌、貼膠或標籤拆除等情形。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">契約解除時,當事人雙方回復原狀之義務,商品回收後有人為保存方式不當、損壞致商品有毀損、滅失或變更,致不能返還者,應償還其價額。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">下列商品不適用七天猶豫期服務:</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">1. 容易腐敗、保存期限較短或解約時即將逾期之商品。(例如:現做餐盒或蔬果等,蛋糕或鮮奶等商品,因其本身容易快速變質腐壞,均不適宜退還後再出售。)</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">2. 冷凍及冷藏食品、生鮮商品,除商品本身有瑕疵或於配送過程失溫導致變質外,將不提供退貨服務。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">3. 依消費者要求所為之客製化給付。(例如依消費者提供相片印製之商品、依消費者指示刻製之印章,或依消費者身材特別縫製之服裝等。)</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">4. 報紙、期刊或雜誌</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">5. 經消費者拆封之影音商品或電腦軟體。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">6. 非以有形媒介提供之數位內容,或一經提供即為完成之線上服務,經消費者事先同意開始提供。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">7. 拆封之個人衛生用品、因衛生考量而密封之商品(例如:內衣、內褲或刮鬍刀…等),因商品如拆封檢查試穿(用)後再次出售,有影響衛生之虞。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">8. 國際航空客運服務。</span></div><div style="font-family:'xingothic-tc', 'Noto Sans TC', 'Helvetica Neue', 'sans-serif'&#59;color:rgb(0,0,0)&#59;font-size:medium&#59;"><span style="font-size:16px&#59;color:rgb(99,99,99)&#59;">9. 其餘定型化契約規範之商品者(如:藝文展覽票券、藝文表演票券、線上遊戲等)。</span></div>