Return退貨政策

<p style="margin-bottom:16.1px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-size:20px&#59;">Deanna Studio 手作革物.編繩的作品皆以手工製作,每一件作品都承載著製作者的心意。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>為了讓您安心購買,也保障雙方權益,請於下單前閱讀以下退貨政策。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">一、七日鑑賞期</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>依台灣消費者保護法規定,網路購物原則上享有商品送達後 </span><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">7 日內解除契約</span><span>之權利。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>七日鑑賞期並非試用期。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>如您需要辦理退貨,請於收到商品後 7 日內與我們聯繫,並依我們提供的退貨方式寄回商品。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>退回商品須保持完整,包含商品本體、包裝及隨附配件,並以收到商品時之狀態退回。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">二、哪些情況可以退貨?</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>一般商品如有以下情況,可與我們聯繫辦理退貨:</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>・收到的商品與訂購內容不符</span><span style="font-size:12px&#59;"><br /> </span><span>・商品於收到時即有明顯瑕疵</span><span style="font-size:12px&#59;"><br /> </span><span>・非因使用不當造成的商品問題</span><span style="font-size:12px&#59;"><br /> </span><span>・於法定七日解除權期間內提出退貨申請,且商品符合退貨條件</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>如收到商品時發現異常,請先不要使用商品,並拍攝商品狀況及外包裝照片與我們聯繫,我們會協助您處理。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">三、哪些情況無法退貨?</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>以下情況恕無法受理退貨:</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>・商品已使用、髒污、損壞或有明顯使用痕跡</span><span style="font-size:12px&#59;"><br /> </span><span>・商品因個人使用不當而造成損壞</span><span style="font-size:12px&#59;"><br /> </span><span>・商品經自行加工、修改、剪裁或拆解</span><span style="font-size:12px&#59;"><br /> </span><span>・商品缺少原有配件、包裝或其他隨附物品</span><span style="font-size:12px&#59;"><br /> </span><span>・超過法定七日解除契約期間才提出退貨申請</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>若商品因買方原因造成價值減損,相關處理將依台灣相關法規辦理。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">四、客製化商品</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>因應個人需求製作之客製化商品,例如指定尺寸、指定顏色搭配、特殊款式或其他依個人要求製作之商品,屬於依消費者要求所為之給付。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">客製化商品於確認製作內容並開始製作後,依法得排除七日解除權之適用。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>因此,客製化商品一旦進入製作流程後,若僅因個人喜好改變、尺寸選擇錯誤或其他非商品瑕疵原因,恕無法取消訂單或要求退貨。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>如對尺寸、顏色或客製細節有疑問,歡迎於下單前先與我們確認。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">五、手作品的些微差異</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>每件作品皆由人工製作,因此可能出現:</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>・編織鬆緊些微不同</span><span style="font-size:12px&#59;"><br /> </span><span>・尺寸些微誤差</span><span style="font-size:12px&#59;"><br /> </span><span>・結構或形狀些微差異</span><span style="font-size:12px&#59;"><br /> </span><span>・天然材質的紋理、色澤差異</span><span style="font-size:12px&#59;"><br /> </span><span>・因螢幕顯示及拍攝光線造成的些微色差</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>上述情況屬於手工製作的自然差異,並非商品瑕疵,因此不列入退貨理由。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>但若商品有影響正常使用的明顯瑕疵,請務必與我們聯繫,我們會協助確認及處理。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">六、退貨流程</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>如需辦理退貨,請依以下流程:</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">① 聯繫我們</span><span style="font-size:12px&#59;"><br /> </span><span>於收到商品後 7 日內與我們聯繫,提供訂單資訊及退貨原因。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">② 確認退貨方式</span><span style="font-size:12px&#59;"><br /> </span><span>我們確認退貨條件後,會提供後續退貨方式。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">③ 寄回商品</span><span style="font-size:12px&#59;"><br /> </span><span>請依指示將商品完整寄回,並妥善包裝避免運送過程造成損壞。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">④ 退貨確認</span><span style="font-size:12px&#59;"><br /> </span><span>收到商品後,我們會確認商品狀況。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">⑤ 辦理退款</span><span style="font-size:12px&#59;"><br /> </span><span>確認符合退貨條件後,將依原付款方式及相關規定辦理退款。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">七、退貨運費</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>若因商品瑕疵、寄錯商品或其他可歸責於本品牌之原因需要退貨,相關退貨運費由本品牌負擔。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>若屬於消費者依法行使七日解除權之退貨,退貨所產生的運費原則上由消費者負擔;實際退貨方式及費用將依當次訂單狀況另行說明。</span></p><p style="margin-bottom:14.9px&#59;font-style:normal&#59;font-size:24px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">八、提醒您</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>手作品需要一點時間與耐心,也希望每件作品在交到您手上時,都能維持最初的完整狀態。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>下單前若對商品尺寸、顏色、使用方式或客製內容有任何疑問,</span><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">歡迎先與我們聯繫確認,再決定是否下單。</span></p><p style="margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span>謝謝您理解並支持手工創作。</span></p><p style="text-align:center&#59;margin-bottom:12px&#59;font-style:normal&#59;font-size:20px&#59;line-height:normal&#59;font-family:'Times New Roman'&#59;"><span style="font-family:'TimesNewRomanPS-BoldMT'&#59;font-weight:bold&#59;">Deanna Studio 手作革物.編繩</span></p>
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