Return退貨政策
<div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28bb68da" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-63babac0" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-45b57ef8 elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">七天鑑賞期說明</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-53aa647 e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:205.562px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-866161b elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">依據《消費者保護法》規定，消費者於網路購物享有<span style="font-weight:700;">商品到貨後七天鑑賞期（含例假日）</span> 的權益。<br /><br />鑑賞期為提供消費者評估商品是否符合需求之期間，並非試用期。<br />若需辦理退貨，商品須保持<span style="font-weight:700;">全新未使用狀態</span>，並保留完整包裝（包含商品本體、配件、說明書、贈品與原包裝等）。<br /><br />請注意：商品包裝、外盒與配件皆屬於商品的一部分，若有遺失、損毀或缺件，將可能影響退貨權益。</p></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-200c686" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d22ebe6" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-b1f3c19 elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">退貨申請方式</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-5fdb33f e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:293.562px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-f3527f3 elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">如需辦理退貨，請於<span style="font-weight:700;">商品到貨後七天內</span> 聯繫客服提出申請。</p><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">請透過 <span style="font-weight:700;">官方客服 LINE</span> 聯繫我們，並提供以下資訊</p><ul style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.5em 3em;vertical-align:baseline;list-style:disc;"><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">訂單編號</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">訂購姓名</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">退貨原因</li></ul><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">客服人員將協助您進行後續退貨流程。</p></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aedf749" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d0b0825" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-2a2dae2 elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">退貨流程</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-efd621c e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:146.375px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-3c9c6f7 elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><ol style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.5em 3em;vertical-align:baseline;list-style:decimal;"><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">聯繫客服提出退貨申請</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">客服確認退貨資訊</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">依客服指示寄回商品</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">商品確認無誤後進行退款</li></ol></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c04eecf" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-686791f" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-d94e7ba elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">退貨運費說明</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-0c4f677 e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:250.375px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-ef6b7bc elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">若退貨原因為 <span style="font-weight:700;">商品瑕疵或寄錯商品</span>，退貨運費將由知選品負擔。</p><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">若因<span style="font-weight:700;">個人因素（如商品與預期不符等）</span>辦理退貨，退貨寄回運費需由消費者自行負擔。</p><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">每筆訂單僅提供<span style="font-weight:700;">一次退貨服務</span>，若需再次退貨，相關運費需由消費者自行負擔。</p></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1674ad" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f2b75c7" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-49fc577 elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">無法受理退貨情況</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-028cdd3 e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:287.156px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-367d62a elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">以下情況將可能無法受理退貨</p><ul style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.5em 3em;vertical-align:baseline;list-style:disc;"><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">超過七天鑑賞期</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">商品已使用</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">商品或包裝有損壞、髒污</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">配件或贈品缺漏</li><li style="font-style:inherit;font-weight:inherit;vertical-align:baseline;">客製化或特殊訂製商品（如有）</li></ul><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">若商品退回後經檢查發現商品已使用、包裝損毀或影響再次銷售，知選品有權拒絕退貨或酌收商品整新費用。</p></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eeba69e" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cd94e40" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-9286770 elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">商品瑕疵或錯誤商品</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-4fe6775 e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:103.188px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-0eca305 elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">若收到商品有<span style="font-weight:700;">瑕疵、損壞或與訂單不符</span>的情況，<br />請於收到商品後<span style="font-weight:700;">儘速聯繫客服</span>，我們將協助安排退貨或換貨。</p></div></div></div><div class="elementor-container elementor-column-gap-no" style="max-width:1170px;"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69b0a5d" style="min-height:1px;width:1170px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:1170px;"><div class="elementor-container elementor-column-gap-no" style="max-width:400px;"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3dfd1a6" style="min-height:1px;width:400px;"><div class="elementor-widget-wrap elementor-element-populated" style="width:400px;"><div class="elementor-element elementor-element-b6ee62e elementor-widget elementor-widget-heading animated fadeInUp" style="width:400px;margin:-8px 0px 0px;text-align:center;"><h2 class="elementor-heading-title elementor-size-default" style="font-size:36px;margin:0px;vertical-align:baseline;clear:both;color:rgb(130,111,102);line-height:1.125em;font-family:Sen, sans-serif;text-transform:capitalize;">客服聯絡</h2></div></div></div></div></div></div></div><div class="elementor-element elementor-element-1d56139 e-flex e-con-boxed e-con e-parent" style="height:auto;min-width:0px;width:100%;max-width:100%;color:rgb(102,102,102);font-family:'Nunito Sans', sans-serif;font-size:15px;"><div class="e-con-inner" style="height:103.188px;margin:0px auto;width:1170px;"><div class="elementor-element elementor-element-02337b8 elementor-widget elementor-widget-text-editor" style="min-width:0px;font-size:16px;line-height:25.6px;letter-spacing:1.6px;max-width:100%;"><p style="font-style:inherit;font-weight:inherit;margin:0px 0px 1.75em;vertical-align:baseline;">如有任何訂單或商品與配送相關問題，歡迎透過<span style="font-weight:700;">官方客服</span><span style="font-weight:700;"> LINE</span>與我們聯繫。<br />客服時間：週一至週五10:00~17:00</p></div></div></div>
