Return退貨政策

<div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;">感謝您向本公司購買商品。為保障您的權益,請務必詳閱以下退換貨政策:<span class="txxDge notranslate"><span class="wiMplc ofC0Ud" style="color:rgb(10,10,10)&#59;"></span></span></div><div class="Fsg96" style="color:rgb(47,47,47)&#59;font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;"></div><div class="otQkpb" style="margin-top:30px&#59;margin-bottom:16px&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;color:rgb(10,10,10)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;line-height:28px&#59;font-weight:600&#59;">一、 不適用七天鑑賞期<span class="txxDge notranslate"><span class="wiMplc ofC0Ud"></span></span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;line-height:24px&#59;"><font face="Google Sans, Roboto, Arial, sans-serif"><span style="font-size:16px&#59;">1. 依據「通訊交易解除權合理例外情事適用準則」第2條規定,本網站販售之低溫食品(包括但不限於冷凍、冷藏、生鮮食品等)屬於</span></font><span class="Yjhzub" style="font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;font-weight:700&#59;">易於腐敗、保存期限較短</span><font face="Google Sans, Roboto, Arial, sans-serif"><span style="font-size:16px&#59;">的商品。基於食品衛生與安全考量,</span></font><span class="Yjhzub" style="font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;font-weight:700&#59;">故<font color="#000000" style="background-color:rgb(255,255,0)&#59;">不適用</font></span><span style="font-size:16px&#59;">消費者保護法第19條第1項之7天猶豫期(鑑賞期)規定</span><font face="Google Sans, Roboto, Arial, sans-serif"><span style="font-size:16px&#59;">,恕無法以「不喜歡」、「口味不合」、「家人已購買」等個人因素要求退貨、退款或換貨。</span></font><span class="uJ19be notranslate" style="font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;"> </span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><span class="uJ19be notranslate"><span class="vKEkVd"><span style="color:rgb(89,89,89)&#59;font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif&#59;"><b>2. 煙燻辮子乳酪為真空包裝,運送過程中可能因為碰撞造成失真空狀態,此不影響品質仍可食用。故無法以包裝失真空進行退換貨。</b></span></span></span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><span class="uJ19be notranslate"><br /></span><span style="color:rgb(10,10,10)&#59;font-weight:600&#59;font-size:1rem&#59;">二、 可接受退換貨之情況</span></div><div class="otQkpb" style="margin-top:30px&#59;margin-bottom:16px&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;color:rgb(10,10,10)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;line-height:28px&#59;font-weight:600&#59;"><span class="txxDge notranslate"><span class="wiMplc ofC0Ud"></span></span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;">本公司僅針對以下情況提供退換貨服務:<span class="txxDge notranslate"><span class="wiMplc ofC0Ud" style="color:rgb(10,10,10)&#59;"></span></span></div><ol class="IaGLZe VimKh" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">商品本身有瑕疵或變質</span>:例如商品失溫、腐壞、有異味等。</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">商品在運送過程中造成嚴重毀損或變形</span>:例如外包裝嚴重破損、失溫導致內容物解凍變質。</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">商品品項錯誤</span>:您收到的商品與訂購單不符。</span><span class="txxDge notranslate"><span class="wiMplc ofC0Ud" style="color:rgb(10,10,10)&#59;"></span></span></li></ol><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><span class="Yjhzub" style="font-weight:700&#59;">重要提醒</span>:商品是否為全新未拆封且保持冷凍/冷藏狀態將影響您的退換貨權益。<span class="uJ19be notranslate"> </span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><span class="uJ19be notranslate"><br /></span><span style="color:rgb(10,10,10)&#59;font-weight:600&#59;font-size:1rem&#59;">三、 申請退換貨流程與時限</span></div><div class="otQkpb" style="margin-top:30px&#59;margin-bottom:16px&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;color:rgb(10,10,10)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;line-height:28px&#59;font-weight:600&#59;"><span class="txxDge notranslate"><span class="wiMplc ofC0Ud"></span></span></div><div class="Y3BBE" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;">若您收到商品時發現有前述可退換貨之情況,請務必遵守以下時限與程序:<span class="txxDge notranslate"><span class="wiMplc ofC0Ud" style="color:rgb(10,10,10)&#59;"></span></span></div><ol class="IaGLZe VimKh" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">立即檢驗</span>:請您在<span class="Yjhzub" style="font-weight:700&#59;">收到商品後立即</span>進行檢驗。</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">時限內告知</span>:請於<span class="Yjhzub" style="font-weight:700&#59;">收到商品後 [例如:24小時內]</span>,透過 [例如:客服信箱/電話] 告知,並提供以下資訊:</span><ul class="KsbFXc U6u95" style="margin-top:16px&#59;margin-bottom:16px&#59;line-height:24px&#59;"><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc">訂單編號</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc">您的姓名與聯絡方式</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc">明確的問題描述</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">重要</span>:請務必將<span class="Yjhzub" style="font-weight:700&#59;">問題商品拍照存證</span>(包含商品本身、外箱、宅配單等),並將照片寄至 [您的客服信箱或上傳至指定頁面]。</span></li></ul></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc"><span class="Yjhzub" style="font-weight:700&#59;">逾期恕不受理</span>:若未在指定時限內完成上述程序並提供必要證據,恕無法接受退換貨申請。</span><span class="uJ19be notranslate"> <span class="wiMplc ofC0Ud" style="color:rgb(10,10,10)&#59;"></span></span></li></ol><div class="Fsg96" style="color:rgb(47,47,47)&#59;font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;"></div><div class="otQkpb" style="margin-top:30px&#59;margin-bottom:16px&#59;font-size:14px&#59;background-color:rgb(249,249,249)&#59;color:rgb(10,10,10)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;line-height:28px&#59;font-weight:600&#59;">四、 退換貨處理原則<span class="txxDge notranslate"><span class="wiMplc ofC0Ud"></span></span></div><ol class="IaGLZe VimKh" style="margin-top:16px&#59;margin-bottom:16px&#59;color:rgb(47,47,47)&#59;background-color:rgb(249,249,249)&#59;font-family:'Google Sans', Roboto, Arial, sans-serif&#59;font-size:16px&#59;line-height:24px&#59;"><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc">經本公司確認符合退換貨條件後,將會儘快為您安排退款或重新寄送新品。</span></li><li style="margin-bottom:12px&#59;list-style:decimal&#59;"><span class="T286Pc">退回之商品必須保持原狀(全新狀態且包裝完整),包括商品本身、贈品、發票、內外包裝及所有隨附文件,請勿有任何拆封、食用或其他人為損壞。若包裝不完整或已拆封,將影響您的退貨權益或需負擔部分費用。</span><span class="uJ19be notranslate"> </span>本公司保留最終是否接受退換貨之權利。下單前請務必詳閱商品說明,確認商品符合您的需求後再進行購買。</li></ol>
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