Return退貨政策
<p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:12pt;"><span style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;"><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">商品鑑賞期</span></span></span></span><br style="font-family:revert;" /><span style="font-family:revert;font-size:14px;">根據消費者保護法規定</span></span><span style="font-family:revert;font-size:14px;"><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>買家享有商品七天鑑賞期<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" />由您<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>親友和管理員簽收到貨日的次日開始起算<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>七天包含國定例假日。<br style="font-family:revert;" />鑑賞期<u style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">非試用期</span></u><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><u style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">商品本身需要全新未開封(包含發票</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span><span style="font-weight:bolder;font-family:revert;">贈品、</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span><span style="font-weight:bolder;font-family:revert;">出貨單</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span><span style="font-weight:bolder;font-family:revert;">資料文件</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span><span style="font-family:revert;color:#000000;"><span style="font-weight:bolder;font-family:revert;">外包裝紙盒</span></span><span style="font-weight:bolder;font-family:revert;">)</span></u><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" />且包裝完整的狀態<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>才能辦理退換貨；若<u style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">商品已開封</span></u><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>恕無法辦理退換貨手續。<br style="font-family:revert;" /><br style="font-family:revert;" />超過鑑賞期不接受退換貨<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>包含出貨商品數量不足<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>亦無法為您補寄。</span><br style="font-family:revert;" /><br style="font-family:revert;" /><span style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">退換貨須知</span></span><br style="font-family:revert;" /><span style="font-family:revert;font-size:14px;">為保障雙方的權益<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>請於開封時全程錄影。<br style="font-family:revert;" /><br style="font-family:revert;" /><span style="font-family:revert;color:#000000;">退貨商品須為未經拆封使用</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><span style="font-family:revert;color:#000000;">或非人為瑕疵所造成的污損</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span><span style="font-family:revert;color:#000000;">故障</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" /><span style="font-weight:bolder;font-family:revert;">商品無法部分退貨</span><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>欲退貨訂單中任一商品本身一經開封<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>恕無法辦理退貨<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" />退貨商品必須保持完整性<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><span style="font-family:revert;color:#000000;">商品本身需要全新未開封並保留完整的原始包裝<span style="font-weight:bolder;font-family:revert;">(包含外包裝紙盒）</span></span><br style="font-family:revert;" /><font color="#000000" style="font-family:revert;">請將</font>所有商品<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>贈品<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>附件<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>包裝<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>隨附文件或資料<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>實體發票<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>出貨單一併退回<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" />以確保您的退貨的權益<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><span style="font-family:revert;color:#000000;">否則恕不接受退貨。</span><br style="font-family:revert;" /><br style="font-family:revert;" />若退貨商品與訂單有所出入<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>未將此筆訂單的所有商品（含贈品）等妥善包裝並完整寄回<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><span style="font-weight:bolder;font-family:revert;">需請您自費郵資補件</span>。</span><br style="font-family:revert;" /><br style="font-family:revert;" /><span style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">退貨流程</span></span><br style="font-family:revert;" /><span style="font-family:revert;font-size:14px;"><span style="font-family:revert;color:#000000;">➊若商品發現瑕疵或遺漏，請拍照私訊<span style="font-weight:bolder;font-family:revert;">官方LINE＠</span>一對一客服(ID：＠tata.care)，</span><br style="font-family:revert;" /><span style="font-family:revert;color:#000000;">並提供【訂單編號】、【訂購人姓名】、【聯絡電話】與【簡述退換貨原因】，</span><br style="font-family:revert;" /><span style="font-family:revert;color:#000000;">以便客服人員儘速為您處理退換貨事宜。</span></span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;"><span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">※客服時間:周一~周五 AM:10:00~17:00(假日公休)<br style="font-family:revert;" />➋確認商品內容</span></span><br style="font-family:revert;" />退貨—<font color="#000000" style="font-family:revert;">請將</font>所有商品<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>贈品<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>附件<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>包裝<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>隨附文件或資料<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>實體發票<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>出貨單一併退回<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><span style="font-family:revert;color:#000000;">並以完整的原始包裝紙盒包裝。</span><br style="font-family:revert;" />換貨—請將須更換的商品完整包裝<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>不需附回發票。<br style="font-family:revert;" />➌退回商品且確認<br style="font-family:revert;" />待本公司確認將商品取回<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>並檢視無誤後<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>會立即為您辦理後續的退款或換貨。<br style="font-family:revert;" /><br style="font-family:revert;" />※退款方式與訂單付款方式一致<br style="font-family:revert;" />使用【信用卡付款】將退刷信用卡<br style="font-family:revert;" />使用【取貨付款】將退款至您銀行帳戶<br style="font-family:revert;" /><br style="font-family:revert;" />※退貨運費由誰付擔<br style="font-family:revert;" />寄件運費為消費者自行負擔之費用<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>退款時將不會退還。<br style="font-family:revert;" />若退換貨原因可歸咎於本公司<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>換貨之運費將由本公司負擔。(<a href="https://cpc.ey.gov.tw/Page/BC16ACF0BBB9CCC2/d3b2324c-f465-45ec-a52e-1daa3b050c41" style="font-family:revert;">可參考行政院消保處</a>)</span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">退款時間</span></span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆收到退回商品確認無誤後<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>七個工作天內退款<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>若遇假日工作日期將會順延。<br style="font-family:revert;" /><br style="font-family:revert;" />◆信用卡刷退銀行方需2-3工作天<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>如逾結帳日則刷退款項將於隔月帳單登入<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>實際到帳時間將以發卡銀行流程為主<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span><br style="font-family:revert;" /> 請您留意當月與次月帳單<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>也可與向發卡行做詢問。</span></p><p style="font-family:'Noto Sans TC', sans-serif;"> </p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;"><span style="font-weight:bolder;font-family:revert;">以下情形無法退╱換貨</span></span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆收到商品起超過七日。</span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">商品已拆封使用，或因人為因素而產生的破壞，如：污損、故障、損毀、磨損、擦傷、刮傷、髒污。</span></span></span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆除商品本身瑕疵外<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>一經拆封<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>恕不接受退 （換）貨</span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">退貨商品包裝破損不完整，或發票、贈品、配件...不齊全者。</span></span></span></p><p style="font-family:'Noto Sans TC', sans-serif;"><span style="font-family:revert;font-size:14px;">◆<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">惡意或大量退貨。</span></span><br style="font-family:revert;" /><br style="font-family:revert;" />◆因個人因素申請退貨者<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>若下一次訂購同樣商品<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">，</span></span>恕無法要求再次退貨<span style="font-family:revert;background-size:initial;"><span style="font-family:revert;color:#000000;">、</span></span>換貨。</span></p>
