Return退貨政策
<h1 class="text-center custom-page-title" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:2px;font-size:18px;margin-top:20px;margin-bottom:0px;font-weight:inherit;line-height:1.1;color:rgb(51,51,51);text-transform:uppercase;padding-top:10px;padding-bottom:20px;">退貨退款流程</h1><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;font-size:large;">請填妥<span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;font-weight:bold;"><a href="https://docs.google.com/forms/d/e/1FAIpQLSda-lGk-R3sBa6flb29w-jRK1XdZr8cSPzfE8Fh6XejhIF6KQ/viewform?vc=0&;;c=0&;;w=1" style="letter-spacing:0.5pt;color:rgb(102,102,102);">「退貨退款申請表」</a></span>以便客服人員為您辦理退貨</span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;"><br style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;" /></span></span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;font-weight:bold;color:rgb(230,148,23);">【退貨申請說明】</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">1.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;"><span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;">請注意：收到商品後請先詳細檢查，若商品有瑕疵請於收到商品七天內將原本包裝與發票完整寄回本公司辦理退換貨，食品類</span>商品一經開封、或人為因素及個人喜好恕無法退貨，敬請見諒。（外包塑膠膜已撕開或商品塑膠袋已打開，即算開封狀態）</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">2.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">收到商品超過</span><span lang="en-us" style="letter-spacing:0.5pt;font-weight:bold;background-color:rgb(5,245,43);" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;"><span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;font-weight:bold;background-color:rgb(5,245,43);">天</span>，恕不接受退貨。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">3.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">請填妥退貨申請表之<span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;font-weight:bold;">姓名、</span></span><span lang="en-us" style="letter-spacing:0.5pt;font-weight:bold;" xml:lang="en-us">Email</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;"><span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;font-weight:bold;">、手機號碼、訂單編號及退貨原因</span>等，若使用信用卡以外的方式付款，則需填寫匯款帳號。收到您的退貨申請後，我們立即與您確認退貨相關事宜。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">4.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">退貨商品皆<span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;font-weight:bold;">不可開封，不接受部分退貨，並請依原包裝寄回</span>。退回商品需包含此筆訂單的所有商品（含贈品）等，如未將此筆訂單包裹中的所有內容物妥善包裝、完整寄回，則無法辦理退貨。</span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">5.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">當您的退貨需求通過審核，我們會請宅配人員至您填寫的收件地址取回商品。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">6.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">已使用之優惠券於完成結帳後即不再有效，退貨申請成立後也無法取回優惠券，敬請見諒。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">7.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">當您提交退貨申請表後，即代表同意我們的退貨原則，並接受我們代為處理發票作廢及相關的後續處理事宜。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;font-weight:bold;color:rgb(230,148,23);">【退款說明】</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">1.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">若您使用信用卡付款，退貨商品收回並經工作人員確認商品數量無誤後，會進行線上刷退；退款實際入帳日期，依各發卡銀行入帳日不同有所差異，請您洽詢發卡銀行確認實際入帳日。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">2.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">若您使用其他方式付款，必須請您提供正確的匯款帳號，以利完成退款手續。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">3.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">確認符合我們的退款標準，且資料確認無誤後，我們</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">10</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">天內會再將款項退到您的帳戶。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;font-weight:bold;color:rgb(230,148,23);">【無法辦理退貨的情況】</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">1.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">已超過</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">天猶豫期，恕無法辦理退貨。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">2.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">欲退貨訂單中任一商品若已開封（例如：外包塑膠膜已撕開或商品塑膠袋已打開、毛巾或袋子已下水），即無法辦理退貨。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">3.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">若退貨商品與訂單有所出入，未將此筆訂單的所有商品（含贈品）等悉數寄回並妥善包裝，將影響您的退貨權益。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;font-weight:bold;color:rgb(230,148,23);">【無法辦理退款的情況】</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">1.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">匯款帳號填寫有誤，將無法辦理退款。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">2.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">如索取紙本發票，但未寄回發票（客服會連絡您進行發票的補件，補件郵資將請您自行吸收）。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">3.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">提交退貨申請表後的</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">10</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">個工作天內，若因填寫資料有明顯問題卻無法聯繫到您，將取消您的申請。</span><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.666667px;margin-bottom:10px;line-height:1.5;color:rgb(102,102,102);font-size:15px;"><span style="letter-spacing:0.5pt;font-size:medium;"><span lang="en-us" style="letter-spacing:0.5pt;" xml:lang="en-us">4.</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;">當我們已安排取件，但宅配人員到訪</span><span lang="en-us" style="letter-spacing:0.5pt;background-color:rgb(5,245,43);" xml:lang="en-us">3</span><span style="font-family:'新細明體', serif;letter-spacing:0.5pt;"><span style="font-family:'‘Noto Sans TC’', '‘Varela Round’', '‘微軟正黑體’', sans-serif;letter-spacing:0.5pt;background-color:rgb(5,245,43);">次</span>卻無法順利收回商品，將取消您的申請，敬請見諒。</span></span></p>
