Return退貨政策
<p><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:20px;"><span style="color:rgb(0,100,0);"><strong>iOPEN Mall判定取消訂單機制：</strong></span></span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">符合以下條件者，訂單將判定為不成立而進行訂單取消。<br /><br />一、賣家面：</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"> 1. 賣家在設定的【預計到貨日】內，未申請店取寄件編號或是宅配取件並寄件者，將判定訂單不成立而取消訂單，並依賣家計分機制扣分。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"> 2. 賣家未設定【預計到貨日】，且未以平台規範3天內申請店取寄件編號或是宅配取件並寄出者，將判定訂單不成立而取消訂單，並依賣家計分機制扣分。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"> 3.若商品於寄送過程中確認遺失，也將會判定訂單不成立而取消訂單。後續進入尋找或判賠程序。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">二、買家面：</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"> 1. 付款方式為「信用卡付款」之訂單，買家未於20分鐘內完成付款。<br /> 2. </span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">付款方式為「ATM轉帳匯款」之訂單，買家未於96小時內完成付款。<br /> 3. </span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">付款方式為「超商代碼繳費」之訂單，買家未於96小時內完成付款。<br /> 4. </span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">商品配送到買家取件門市，但買家未於到店期限內領取，商品遭退回物流中心。(買家未取退回件數達5件，或3個月內達訂單件數的20%，或總訂單件數的50%，將予以停權1個月處份，1個月後欲開啟權限者，可提出重開權限申請單，經平台風控審核通過後重開權限，審核期為2週，平台保有最終裁定權)<br /> 5. </span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">取件門市已關轉店，但買家未於收到通知後 72 小時內成功重新選擇新門市。<br /> 6. </span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;">買家申請取消訂單。</span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;color:rgb(255,0,0);"><span style="font-size:16px;">提醒您，iOPEN Mall保留取消本網站上任何交易之權利。<br />若賣家直送大智通或統昶行銷出貨之訂單，請依照物流交寄之天數規範為主。</span></span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:20px;"><span style="color:rgb(0,100,0);"><strong>如何申請取消訂單：</strong></span></span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">如訂單於【待出貨】狀態中，買家可回到訂單「會員中心」→點選訂單延伸後點選「查看訂單詳情」→操作「我要取消」輸入完畢資訊即可。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">若訂單非以上狀況，可依據下列情境確認後雙方買(賣)家溝通取消訂單，並嘗試取得共識後提供給iOPEN Mall進行申請。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"><span style="color:rgb(0,100,0);">【買家】目前訂單狀態【已出貨】，需申請取消訂單：</span></strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境一、「尚未連繫」賣家：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">因訂單進入已出貨避免包裹正在配送中，請買家聯繫賣家取得同意，並準備雙方取得共識的【問與答】截圖，再次聯繫客服中心。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境二、「已聯繫」賣家取得「同意」取消訂單：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">請買家檢附取得共識【問與答】截圖，提供截圖並連繫客服中心，平台確認收到問與答截圖且訂單屬於未出貨，將進行轉交此案件給相關單位預計將於5個工作天後轉為不成立。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境三、「已聯繫」賣家「2個工作天內無回應」：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">如已聯繫賣家但尚無回應，賣家可能會因訂單數量龐大或例假日無法即時查看到，因此需請買家耐心等候回應。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境四、「已聯繫」賣家「2個工作天以上無回應」：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">如已聯繫賣家表達想取消訂單但尚無回應，請買家須主動透過訂單【問與答】與賣家告知，如2個工作天以上無回應將截圖提供給iOPEN Mall申請取消訂單，並留意後續賣家是否有於2個工作天內回應。如後續2個工作天仍無回應，可考量是否取消訂單與其他賣家下單，並將賣家無回應的問與答截圖提供客服中心申請取消訂單。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">收到截圖後平台將轉呈報申請預計於5個工作天內轉為不成立，並請買家留意陌生包裹，如有賣家寄出包裹請拒收或不前往取件，訂單取消後如為預先付款訂單，請後續回到訂單填寫退款帳戶，資料無誤將於下個週期退入帳戶。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"><span style="color:rgb(0,100,0);">【賣家】需求申請【取消訂單】：</span></strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境一、賣家「尚未聯繫」買家：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">因訂單成立或取消依據消保是應要買賣雙方取得共識，因次若訂單是否取消尚無共識，需請賣家主動透過【問與答】取得買家同意，後續可提供該對話截圖再次聯繫客服中心。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境二、「已聯繫」買家，訂單為無法配送狀態(超材積、缺貨……等因素)：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">請賣家主動聯繫買家告知訂單無法配送原因，並提供已說明無法配送原因因此將轉請iOPEN Mall協助取消訂單的【問與答】截圖， 收到截圖後平台將轉呈報申請預計於5個工作天內轉為不成立。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><strong style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">情境三、「已聯繫」買家詢問訂單細節才能出貨，但買家「2個工作天以上無回應」：</strong><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">如賣家因為商品並未明確設置規格，請買家要留言備註無回應，需請賣家主動透過【問與答】聯繫買家告知訂單無法出貨原因，為避免例假日未即時查閱造成糾紛，應說明請買家於2個工作天內回應，如無回應將轉交iOPEN Mall申請取消訂單。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">請賣家耐心等候超過2個工作天，超過即可將訂單【問與答】截圖提供客服中心申請取消訂單。</span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:20px;"><span style="color:rgb(0,100,0);"><strong>如何申請退貨退款：</strong></span></span><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><a class="w80p m0-auto db" href="https://mall.iopenmall.tw/website/uploads/ckfinder/iopen/images/%E9%80%80%E8%B2%A8%E6%B5%81%E7%A8%8B(1).png" style="margin-right:auto;margin-left:auto;width:960px;font-size:13px;line-height:24px;font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"><img src="https://mall.iopenmall.tw/website/uploads/ckfinder/iopen/images/%E9%80%80%E8%B2%A8%E6%B5%81%E7%A8%8B(1).png" alt="%E9%80%80%E8%B2%A8%E6%B5%81%E7%A8%8B(1).png" /></a></p><h3 class="mt20 mb2" style="margin-top:20px;margin-bottom:2px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"><span style="font-size:16px;"><strong><span style="color:rgb(0,128,0);">訂單退貨注意事項</span></strong></span></h3><p dir="ltr" style="margin-bottom:0px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">1. 消費者已取貨後訂單狀態為已送達，享有收到商品次日起七天無條件解約之權益。請留意，您所退回的商品必須回復原狀（須回復至商品到貨時的原始狀態）並且保持完整（包装包括商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性）。</p><p dir="ltr" style="margin-bottom:0px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">2. 如訂單狀態為已送達，且消費者執行訂單已完成（視同確認到貨商品正確無誤且可撥款給店家）則不可申請訂單退貨。</p><p dir="ltr" style="margin-bottom:0px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">3. 目前未提供部份商品退換貨之服務，申請訂單退貨後即進入退貨流程，消費者須將整筆訂單商品完整退回給商家，後續商家將主動聯繫相關退貨事宜。</p><p><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"> </span></p><div style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"><span style="font-size:16px;"><strong><span style="color:rgb(0,128,0);">買賣雙方注意事項</span></strong></span><br /><img alt="" src="https://mall.iopenmall.tw/website/uploads/website_55770/zh-tw/59819c7a743245ed7249cc356784b263.png?hash=4057" /></div><p><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><br style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;"><span style="color:rgb(0,128,0);"><strong>退貨運費應由商家負擔（消保法規範）</strong></span></span><span style="color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"></span></p><p dir="ltr" style="margin-bottom:0px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;">通則：在正常交易未發生退貨的情況下，商品價值100元+運費35元，合計135元，消費者支付135元，平台將撥100元給商家，扣35元運費，開立35元運費發票給商家。</p><ol class="lsde pl20" style="padding-left:20px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"><li>一般退貨情況：發生退貨情況，消費者退得完整135元的款項，商家支付運費35元。</li><li>消費者使用商城35元免運券：發生退貨情況，消費者退得100元的款項，商家支付運費35元。</li><li>如消費者使用平台免運券，發生退貨的情況，免運券會失效，不會補給商家，只有成交才會補給商家。</li><li>消費者合法退貨之商品，寄回給賣家的運費(運費金額視貨運公司公告價格而定)，應由賣家付擔。</li></ol>
