Return退貨政策
<div class="entry-content"><div class="elementor elementor-1509"><div style="margin-right:auto;margin-left:auto;" class="elementor-container elementor-column-gap-default"><div style="min-height:1px;width:1100.79px;" class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34b5ecb9"><div style="padding:10px;width:1100.79px;" class="elementor-widget-wrap elementor-element-populated"><div style="width:1080.79px;" class="elementor-element elementor-element-431c06ac elementor-widget elementor-widget-text-editor"><p style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';"></p><p style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';"></p><h2 class="wp-block-heading" style="border-style:none;font-variant:inherit;color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';"><span style="font-size:18px;"><span style="font-weight:bolder;">退貨與退款作業說明</span></span></h2><ol style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';margin-top:0cm;" start="1" type="1"><li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;border-width:1pt;border-style:none;padding:0cm;">請您務必確認所購買的商品為【小資購</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;border-width:1pt;border-style:none;padding:0cm;" xml:lang="en-us">Smart</span><span style="font-family:'新細明體', serif;border-width:1pt;border-style:none;padding:0cm;">生活家】所售出之商品，才享有鑑賞期間退、換貨權利。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">全站購物皆享商品到貨翌日起算，依台灣消費者保護法所訂定之【七日鑑賞期】之權益</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">(</span><span style="font-family:'新細明體', serif;">含例假日</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">)</span><span style="font-family:'新細明體', serif;">，『鑑賞期並非試用期』，若收到的商品有任何問題，需申請退購或換貨，煩請先登入網站會員，於訂單處留言，或致電告知訂單編號及訂購大名以申請退換貨。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">『鑑賞期並非試用期』，退回的商品須是全新狀態、且還原完整包裝</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">(</span><span style="font-family:'新細明體', serif;">含商品本體、配件、贈品、原包裝袋、盒、紙</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">)</span><span style="font-family:'新細明體', serif;">，請勿缺漏任何配件、自行拆解檢查商品或損毀。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">若商品因消費者個人不當拆卸使用而造成破損、髒污或包裝不完整，以致無法再銷售者，請恕無法接受換貨。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">請於收到商品</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;">天內</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">(</span><span style="font-family:'新細明體', serif;">自簽收日起算</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">)</span><span style="font-family:'新細明體', serif;">立即錄影開箱驗貨，若逾消保法規定之</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;">天鑑賞期退貨時間或已經使用過不是全新的狀態，本公司恕不提供退換貨，敬請見諒。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">若就貨品之包裝、運送及送達過程中所生之危險，及貨品有缺件、污損、錯誤或其他瑕疵等，請先與我們聯繫，本公司將有專人協助處理。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">若手誤下錯訂單，請重新下單，再聯繫我們取消原訂單。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">若退貨後不符合滿額送贈品活動，則贈品請一併退回才可受理退貨服務。訂單內贈品除瑕疵，恕不接受指定、更換。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">商品圖片的顏色會因電腦系統、手機螢幕解析度不同的不同或使用不同螢幕觀看而跟實品略有差異，圖片僅提供參考，出貨時不含任何拍照附件，更換標準仍需依碩捷判定後為主。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">申請換貨以商品瑕疵／出貨有誤為主，若超過七日鑑賞期</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">(</span><span style="font-family:'新細明體', serif;">含例假日</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us">)</span><span style="font-family:'新細明體', serif;">，請恕無法接受換貨服務。為免爭議發生，請於到貨後確實驗收。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">瑕疵品／出貨有誤商品更換將由本司負擔運費，消費者須提供有效收件地址、聯繫人及電話。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">商品一經組裝恕不提供退換貨服務。另組合、隨機色商品，不提供選色選款的換貨服務。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">如所購買的產品經拆封使用無法回復原狀，恕無法辦理換貨。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">如因個人因素退貨次數過多，本公司將依據服務條款，暫停或終止您全部或部份的購物與服務資格，敬請見諒。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
<li class="MsoNormal" style="margin-bottom:0cm;line-height:normal;background-size:initial;"><span style="font-family:'新細明體', serif;">本公司將保留是否接收訂單之權利，敬請見諒！謝謝配合。</span><span lang="en-us" style="font-family:'Segoe UI', sans-serif;" xml:lang="en-us"></span><p></p></li>
</ol><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><h2 style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';border-style:none;font-variant:inherit;" class="wp-block-heading"><span style="font-size:18px;"><span style="font-weight:bolder;">Refunds 退款作業說明</span></span></h2><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><ol><li style="border-style:none;"><font color="#3f4245" face="-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica, Arial, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol"><span style="font-size:18px;">申請退貨成功且商品已退還【小資購Smart生活家】，經確認收悉後，方可進行退款程序。</span></font></li><li style="border-style:none;">信用卡一次付清：退款申請流程通過後將由後台系統發出已退款通知信。七日鑑賞期內消費款項將於7-14工作日後退刷於原消費信用卡，退刷作業期間，若已跨消費者信用卡結帳日，費用將退於次月帳單。</li><li style="border-style:none;">部分退款：將依消費者填寫的銀行帳號轉帳退款，信用卡分期則由線上刷退部分金額於</li></ol><div style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';"><br /></div><h2 style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';border-style:none;font-variant:inherit;" class="wp-block-heading"><span style="font-size:18px;"><span style="font-weight:bolder;">Need help? 需要幫助</span></span></h2><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"></p><p style="color:rgb(63,66,69);font-family:inherit;border-style:none;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;"><span style="font-weight:inherit;">若您在退貨和退款方面仍有疑慮，請聯絡我們的</span><a style="background-position:0% center;background-size:initial;height:initial;max-height:initial;max-width:initial;min-height:initial;min-width:initial;width:initial;" href="mailto:smartginy@smartbizstw.com"><span style="font-weight:bolder;">小資購客服信箱</span><span style="font-weight:inherit;">。</span></a></p><p style="color:rgb(63,66,69);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';"></p><p style="color:rgb(63,66,69);font:inherit;border-style:none;"><br /></p></div></div></div></div></div></div>
