Return退貨政策
<p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:16pt;color:rgb(191,144,0);letter-spacing:0.4pt;">退換貨之依現行法律規範</span><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">行政院消費者保護處研擬「通訊交易解除權合理例外情事適用準則」，預定自<span lang="en-us" xml:lang="en-us">105</span>年<span lang="en-us" xml:lang="en-us">1</span>月<span lang="en-us" xml:lang="en-us">1</span>日起施行，未來易於腐敗商品、依消費者要求所為之客製化給付、已拆封之影音商品或已拆封之個人衛生用品等，經業者告知消費者將排除<span lang="en-us" xml:lang="en-us">7</span>日解除權時，將不再適用消費者保護法（以下簡稱消保法）第<span lang="en-us" xml:lang="en-us">19</span>條規定之<span lang="en-us" xml:lang="en-us">7</span>日解除權。「通訊交易解除權合理例外情事適用準則」規範重點如下：<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">依據準則第<span lang="en-us" xml:lang="en-us">2</span>條：通訊交易之商品或服務有下列情形之一，並經企業經營者告知消費者將排除消保法第<span lang="en-us" xml:lang="en-us">19</span>條第<span lang="en-us" xml:lang="en-us">1</span>項規定解除權之適用者，屬排除<span lang="en-us" xml:lang="en-us">7</span>日解除權之合理例外情事：<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">1</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、易於腐敗、保存期限較短或解約時即將逾期。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">2</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、依消費者要求所為之客製化給付。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">3</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、報紙、期刊或雜誌。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">4</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、經消費者拆封之影音商品或電腦軟體。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">5</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、非以有形媒介提供之數位內容或一經提供即為完成之線上服務，經消費者事先同意始提供。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">6</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">、已拆封之個人衛生用品。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><br /></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:9pt;color:rgb(88,88,88);" xml:lang="en-us"><br /></span><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:9pt;color:rgb(88,88,88);" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:16pt;color:rgb(191,144,0);letter-spacing:0.4pt;">商品鑑賞期</span><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;margin-left:18pt;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;text-indent:-18pt;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">1.</span><span lang="en-us" style="font-size:7pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:24pt;color:rgb(192,0,0);letter-spacing:0.4pt;">食品</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">屬於私人消耗性產品，因衛生考量，且依據主管機關頒布之《通訊交易解除權合理例外情事適用準則》第<span lang="en-us" xml:lang="en-us">2</span>條第一項：「易於腐敗、保存期限較短或解約時即將逾期」之商品，屬於消費者保護法第<span lang="en-us" xml:lang="en-us">19</span>條第一項但書所稱合理例外情事，於本公司所購買之食品皆</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:16pt;color:rgb(192,0,0);letter-spacing:0.4pt;">不享有<span lang="en-us" xml:lang="en-us">7</span>天鑑賞期</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">！除商品本身有瑕疵可退換貨外，購買後恕無法辦理退換貨。</span><span lang="en-us" style="font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;margin-left:18pt;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;text-indent:-18pt;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">2. </span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">本公司產品經嚴格品質控管，請於有效期限內食用完畢。為維護食品的衛生安</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:#000000;font-size:10.5pt;letter-spacing:0.4pt;">全，除食品本身有瑕疵可退貨外，經拆封、食用或消費者造成之外盒變形、失溫</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:#000000;font-size:10.5pt;letter-spacing:0.4pt;text-indent:18pt;">或保存不良導致變質，恕不接受退換貨。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;margin-left:18pt;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;text-indent:-18pt;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">3. </span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">為保障您的權益，請於收到物品後立即開啟檢視是否正確與完整，若有任何問</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:#000000;font-size:10.5pt;letter-spacing:0.4pt;text-indent:24pt;">題請立即與客服人員聯繫。若三日內無立即反應，恕不接受退換貨。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">4. </span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">若產品因運送過程導致瑕疵，請直接向宅配人員反應、務必請拍照存證以保障</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:#000000;font-size:10.5pt;letter-spacing:0.4pt;text-indent:24pt;">自身權益，並請立即聯絡本公司客服人員。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">5. </span><span style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">網頁商品會因為使用不同的品牌螢幕以及解析度不同，造成圖片顏色呈現略有</span><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:#000000;font-size:10.5pt;letter-spacing:0.4pt;text-indent:24pt;">不同，請以實品顏色為主。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"><br /><br /></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei Light', sans-serif;color:rgb(191,144,0);font-size:24pt;letter-spacing:0.4pt;">退換貨</span><span lang="en-us" style="font-family:'Microsoft JhengHei Light', sans-serif;color:rgb(191,144,0);font-size:24pt;letter-spacing:0.4pt;" xml:lang="en-us">Q&;;;;;A</span><br /></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;" xml:lang="en-us"><br /></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;" xml:lang="en-us">Q</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;">：我買錯東西了！可以退換貨嗎？</span><br /></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">A</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">：食品類符合「通訊交易解除權合理例外情事適用準則」第二條第一項<span lang="en-us" xml:lang="en-us">(</span>易於腐敗、保存期限較短或解約時即將逾期之商品<span lang="en-us" xml:lang="en-us">)</span>， 將排除<span lang="en-us" xml:lang="en-us">7</span>日解除權時，不再適用消費者保護法（以下簡稱消保法）第<span lang="en-us" xml:lang="en-us">19</span>條規定之<span lang="en-us" xml:lang="en-us">7</span>日解除權。因此不受理商品退貨，請確認商品是您需要的商品再進行下單，訂購時請同意此條款後做訂購，除商品本身瑕疵或運送過程而造成的損毀，才可接受您的退貨申請。一經拆封、食用、失溫及保存不良等情形而導致商品變質，則無法處理您的退換貨申請，敬請見諒。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;"><br /></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;" xml:lang="en-us">Q</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;">：如何辦理退貨？</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">A</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">：符合以下情形可申請退換貨<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">1. </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">因我司作業程序錯誤，而導致寄送的商品與訂購的商品不符。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">2. </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">單一產品包裝內之配件、贈品不齊。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">3.</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">商品有明顯瑕疵或已損壞。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;" xml:lang="en-us">Q</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(191,144,0);letter-spacing:0.4pt;">：我收到的商品有瑕疵或破損要怎麼辦？</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">A</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">：若您收到商品後發現有損傷、撞傷，可能是因宅配過程中的碰撞或是擠壓。要麻煩您一經發現問題，請於收貨<span lang="en-us" xml:lang="en-us">24</span>小時內拍照存證並立即與來電告知，我們將請宅配公司前往收回，並且幫我們拍照保存（請清楚拍攝商品破損、有問題的地方至少<span lang="en-us" xml:lang="en-us">2</span>～<span lang="en-us" xml:lang="en-us">3</span>張），以便安排後續退換貨處理，我們會有專人為您服務。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(192,0,0);letter-spacing:0.4pt;" xml:lang="en-us">*</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(192,0,0);letter-spacing:0.4pt;">以下情況無法接受退換貨</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">1.</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">商品已簽收超過三天。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">2.</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">人為因素而產生的破壞，如：變形、失溫、過期、保存不良造成變質。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">3.</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">惡意或大量退貨。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:18.75pt;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us">4.</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;" xml:lang="en-us"> </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:#000000;letter-spacing:0.4pt;">因個人因素而申請退貨、退費者，若下一次再訂購相同商品，則無法要求再次退貨、退費。<span lang="en-us" xml:lang="en-us"></span></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);" xml:lang="en-us"> </span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><b style="font-weight:bold;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(231,76,60);" xml:lang="en-us"><br /><br /></span></b><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);" xml:lang="en-us"></span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(240,19,19);" xml:lang="en-us">*</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(240,19,19);">使用宅配服務，商品嚐鮮期將縮短<span lang="en-us" xml:lang="en-us">1~2</span>天 </span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(240,19,19);">・</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(240,19,19);">商品圖片僅供實物參考。</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(240,19,19);letter-spacing:0.4pt;">訂購即視為同意本公司條款及政策。</span></p><p class="MsoNormal" style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;margin-bottom:10px;line-height:1.3;color:rgb(51,51,51);letter-spacing:1px;"><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);">◆客服電話：</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);" xml:lang="en-us">(02)2585-3830</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);">，</span><span lang="en-us" style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);" xml:lang="en-us">(02)2389-5587</span><span style="font-family:'Microsoft JhengHei UI Light', sans-serif;font-size:10.5pt;color:rgb(88,88,88);">，逾期恕不受理。</span></p>
