Return退貨政策
<p><span style="color:rgb(51,51,51);font-size:20px;letter-spacing:1px;font-family:'標楷體';">提醒您！下列情況將無法為您辦理退貨，請留意以免影響您的退貨權益！</span><br style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:1px;" /><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:0.75pt;background-size:initial;"><span style="font-family:'標楷體';">如商品有瑕疵，運輸過程造成貨品解凍或毀損、貨品品項錯誤，請於</span></span><span style="color:rgb(51,51,51);font-size:20px;letter-spacing:1px;font-family:'標楷體';">「</span><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:0.75pt;background-size:initial;"><span style="font-family:'標楷體';">收貨6小時內</span></span><span style="color:rgb(51,51,51);font-size:20px;letter-spacing:1px;font-family:'標楷體';">」</span><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:0.75pt;background-size:initial;"><span style="font-family:'標楷體';">拍照存證後冷凍，並立即與客服聯繫</span></span><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:0.75pt;background-size:initial;"><span style="font-family:'標楷體';">，以便安排後續退換貨處理，客服將會依照聯繫時間替您解決，請您放心，如超過期限內，因保存不當之人為因素，將無法受理退、換貨服務。<br /><br /></span><span style="font-family:'標楷體';letter-spacing:0.75pt;">1. 聯絡我們：</span><span style="font-size:15px;"></span></span></p><div style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:15px;letter-spacing:1px;"><span style="font-size:20px;"><span style="font-family:'標楷體';letter-spacing:0.75pt;">・週一至週五 8:30-17:30<br />・電話：(03)358-3352<br />・line線上客服<i> </i>ID:@zof0710h<br />・FACEBOOK 粉絲頁:皇宮月亮蝦餅</span></span><br /> </div><p><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:20px;letter-spacing:0.75pt;background-size:initial;"><span style="font-family:'標楷體';letter-spacing:0.75pt;">2. 註明訂購者的姓名、聯絡電話、退貨原因及拍下清楚照片。<br />3. 我們將會安排專人與您聯繫，並請黑貓宅急便前往收貨。<br />屆時請將退貨商品包裝妥當，於約定時間交由宅配人員，並保留商品本體、贈品、內外包裝、發票及所有附隨文件或資料的完整性。<br />待商品退回後，我們會儘速安排退款<span lang="en-us" xml:lang="en-us">/</span>換貨。</span></span></p><p><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">若符合以下條件，客服人員將為您儘速安排相關退換貨與退款相關事宜：</span><br style="color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;" /><span style="color:rgb(51,51,51);letter-spacing:0.75pt;font-family:'標楷體';font-size:20px;">1.</span><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">因作業程序錯誤，而導致寄送的商品與訂購的商品不符。</span><br style="color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;" /><span style="color:rgb(51,51,51);letter-spacing:0.75pt;font-family:'標楷體';font-size:20px;">2.</span><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">單一產品包裝內之物品、贈品不齊。</span><br style="color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;" /><span style="color:rgb(51,51,51);letter-spacing:0.75pt;font-family:'標楷體';font-size:20px;">3.</span><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">商品有明顯瑕疵或已損壞。</span><br style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:15px;letter-spacing:1px;" /><br style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:15px;letter-spacing:1px;" /><span style="color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;">以上再請協助於「</span><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">收貨6小時內</span><span style="color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;">」</span><span style="color:rgb(51,51,51);letter-spacing:0.75pt;background-size:initial;font-family:'標楷體';font-size:20px;">拍照存證後冷凍，並立即與</span><a href="https://line.me/R/ti/p/%40moonmoon" style="background-color:rgb(255,255,255);color:rgb(51,51,51);letter-spacing:1px;font-family:'標楷體';font-size:20px;"><span style="letter-spacing:0.75pt;background-size:initial;"><span style="color:rgb(51,51,51);">客服聯繫</span></span></a><span style="color:rgb(51,51,51);font-style:normal;font-weight:400;letter-spacing:0.75pt;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background:rgb(255,255,255);font-family:'標楷體';font-size:20px;">，以便安排後續退換貨處理，客服將會依照聯繫時間替您解決，請您放心。</span><br style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:1px;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);" /><br style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:1px;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);" /><span style="color:rgb(51,51,51);font-family:'微軟正黑體', 'Microsoft JhengHei', MingLiU, arial, verdana, helvetica, tahoma, sans-serif;font-style:normal;font-weight:400;letter-spacing:1px;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);font-size:20px;"><span style="font-family:'標楷體';"><span style="color:rgb(0,0,0);"><strong style="font-weight:700;"><span style="letter-spacing:0.75pt;background-size:initial;">關於退貨及七天鑑賞期說明</span></strong></span><br /><span style="letter-spacing:0.75pt;background-size:initial;">本公司依消保法規定，生鮮食品不適用於消費者保護法第19條，並不享有7天鑑賞期。</span><br /><br /><span style="letter-spacing:0.75pt;background-size:initial;">依據「通訊交易解除權合理例外情事適用準則」第2條第一項：「易於腐敗、保存期限較短或解約時即將逾期」之商品，屬於消費者保護法第19條第一項但書所稱合理例外情事。自105</span>年1月1日起，生鮮食品不適用於消費者保護法第19條，並不享有7天鑑賞期，因冷凍食品或生鮮商品屬消耗性商品，商品屬性特殊或有保存期限等問題，除商品本身瑕疵或運送過程而造成的損毀，才可接受您的退貨申請。非商品瑕疵恕無法為您辦理退換貨，下單前請務必考慮、詢問清楚唷！一經拆封、食用、失溫及保存不良等情形而導致商品變質，則無法處理您的退換貨申請，敬請見諒！重視客戶需求與服務品質，若商品真有不符合您的期許，有退/換貨需求時，請保持商品本體、贈品、內外包裝、發票及所有附隨文件或資料的完整性，切勿有任何缺漏或毀損，否則恕不接受退貨申請，本公司並將收取每趟400元運費之損失，共兩趟(出貨與收回)，待人員確認商品無誤且無短少破損，將於10至14天退費至客戶指定銀行帳戶(費用將扣除30元匯款手續費)。如商品有瑕疵，運輸過程造成貨品解凍或毀損、貨品品項錯誤，請於「<span style="letter-spacing:0.75pt;background-size:initial;">收貨6小時內</span>」<span style="letter-spacing:0.75pt;background-size:initial;">拍照存證後冷凍，並立即與</span><a href="https://line.me/R/ti/p/%40moonmoon" style="background-color:transparent;color:rgb(51,51,51);text-decoration:none;"><span style="letter-spacing:0.75pt;background-size:initial;"><span style="color:rgb(51,51,51);">客服聯繫</span></span></a><span style="letter-spacing:0.75pt;background-size:initial;">，以便安排後續退換貨處理，客服將會依照聯繫時間替您解決，請您放心。</span><br /><br /><span style="letter-spacing:0.75pt;background-size:initial;">若因退貨造成訂單純商品金額未達購物免運費標準，仍將於退貨退款時扣除原訂單之200元物流費，免運費標準請依網站免運費條件為依據。</span></span></span></p>
