Return退貨政策
<p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">訂單可以在產品到達後</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> 7 </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">天內退回。超過</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">7</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">天的訂單將不給予退款。您的退款將在我們收到後的</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> 5-10 </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">個工作天內透過與購買時相同的付款方式退回。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">退回時，我們需要</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">產品、贈品、收據</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">若</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">只退回部分</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">物品則</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">不予退款。處於</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">我司權益</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">，</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">若使用完的產品將</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">無法退貨。已打開的贈品會根據市場價格在縂退款中扣除</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">如果您有退換貨的需求，只要寄信到</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> monspettw@gmail.com</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">提供您的姓名、訂單編號、退貨產品的照片以及要退貨的產品即可，我們將一步步指導您完成退貨流程。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:600;line-height:inherit;font-family:inherit;">以下情況我們不會接受任何退貨：</span></p><ul style="vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;list-style-type:none;color:rgb(0,0,0);"><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">任何並非從 <span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">mons-pet.com</span> 購買的產品。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">任何未提供所有原始包裝和收據的產品。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">任何物理損壞的產品。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">任何外觀因自然使用而褪色的產品。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">超過保固期。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">訂單超過 7天的退貨政策。</li></ul><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">注意事項</h2><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">退換貨不收取任何運費。但是，如果任何退回的產品不準確合我們的政策條款，客戶將負擔退貨費用。免費退貨不包括</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">MONSPET </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">未提供的特殊地區和運輸標籤。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;font-size:0.875rem;">- <em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;font-size:12px;"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">所有退貨皆由</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> MONSPET </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">評估決定</span></em><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;font-size:12px;"></span></em><br /></p><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">關於退貨流程</h2><ol style="vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;list-style-type:none;color:rgb(0,0,0);"><li><ol style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;list-style-type:none;"><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"><p style="margin-bottom:20px;vertical-align:baseline;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;"><em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;">聯絡我們</em>：提供您的姓名、訂單號碼、退換貨產品，退換貨產品的照片及退貨原因。</p></li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"><p style="margin-bottom:20px;vertical-align:baseline;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;">經我司評估後，可自行聯繫快遞公司將產品寄回。</p></li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"><p style="margin-bottom:20px;vertical-align:baseline;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;">我們會在收到包裹時通知您並將在收到包裹後的 1-3 個工作天處理您的退貨。</p></li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"><p style="margin-bottom:20px;vertical-align:baseline;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;">收到退款：我們檢查您的包裹是否符合退貨標準後，您的退款將很快以原始付款方式入帳。退款將在 5-10 個工作天將原路退回您付款的帳戶。</p></li></ol></li></ol><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;">請注意：只有在</em><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">mons-pet.com<em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;"> </em></span><em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;">購買的產品才會接受退貨。如果您的產品是在亞馬遜、蝦皮或授權零售商購買的，請聯絡零售商以安排退換貨。</em><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">損壞產品</h2><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">MONSPET</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">會在產品出廠前仔細檢查，以確保每個產品的品質，但是依然有產品在運輸過程損壞的可能性。如果您收到損壞的產品，請拍下照片作為證據，並傳送照片給客服人員，我們的客服人員將盡快更換產品。與此同時，請聯係客服寄回損壞產品，幫助我們找到問題，避免錯誤再次發生。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">取消訂單</h2><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:600;line-height:inherit;font-family:inherit;">改變主意？沒問題！</span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">只要透過</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> monspettw@gmail.com </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">聯絡我們的客服人員</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">將協助您</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">取消的訂單。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">關於價格調整</h2><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);">以下狀況我們將為您調整價格：</p><ul style="vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;list-style-type:none;color:rgb(0,0,0);"><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">價格調整只能在訂單完成之日起 3 天內進行。</li><li style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">如果我們可以調整，您的差價將在 5 至 10 個工作天內經由原始付款方式退款。（價差退款後無法進行退貨操作）</li></ul><h2 style="margin-bottom:0px;vertical-align:baseline;font-weight:600;line-height:1.4;font-family:Poppins, sans-serif;font-size:29px;">關於退款</h2><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">收到並檢查退回的產品狀況良好後，退款將在</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"> 5-10 </span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;">個工作天內經由您原始付款方式退還。</span><span style="vertical-align:baseline;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;"></span></p><p style="margin-bottom:20px;vertical-align:baseline;line-height:inherit;font-family:Poppins, sans-serif;font-size:14px;color:rgb(0,0,0);"><em style="vertical-align:baseline;font-style:italic;font-variant:inherit;font-weight:inherit;line-height:inherit;">延遲或未收到退款：如果您尚未收到退款，請先檢查您的銀行帳號。如果退款仍沒有顯示在您的銀行帳號，請聯絡您的信用卡公司，您的退款可能需要幾天才能正式入帳，之後聯絡您的銀行。退款入帳之前通常需要一些處理時間。如果您完成上述所有步驟，卻仍未收到退款，請聯絡我們。</em></p>
