Return退貨政策
<p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">退貨政策</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第一條 定義</strong></p><ul style="margin:4px 0px;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><li style="margin-bottom:10px;">「本平台」指的是[iOPENMall]。</li><li style="margin-bottom:10px;">「賣家」指的是將寵物食品上架販售的商家。</li><li style="margin-bottom:10px;">「買家」指的是購買寵物食品的消費者。</li></ul><ul style="margin:4px 0px;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><li style="margin-bottom:10px;">「寵物食品」指的是供寵物食用的產品。</li></ul><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第二條 適用範圍</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">本退貨政策適用於本平台上販賣的寵物食品。</p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第三條 退貨條件</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">買家收到商品後，應於開箱時錄影、拍照存證，若發現商品有下列情形之一，得於收到商品後七天內向賣家提出退換貨要求：</p><ul style="margin:4px 0px;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><li style="margin-bottom:10px;">商品有瑕疵，例如商品破損、腐敗、變質等。</li><li style="margin-bottom:10px;">商品不符商品說明，例如商品規格、品項等與商品說明不符。</li></ul><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">買家提出退換貨要求時，應提供以下資訊：</p><ul style="margin:4px 0px;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><li style="margin-bottom:10px;">退換貨商品的訂購人資訊以及訂單編號。</li><li style="margin-bottom:10px;">退換貨商品的開箱時錄影、照片。</li><li style="margin-bottom:10px;">退換貨原因。</li></ul><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第四條 退換貨程序</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">買家提出退換貨要求後，賣家應於三個工作天內回覆買家。若賣家同意退換貨，應於收到退貨商品後七天內退還買家款項。</p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">寵物食品屬於<span style="color:rgb(32,33,36);font-family:'Google Sans', arial, sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);float:none;">易腐敗商品，</span>買家退貨商品時，應保持原包裝、商品未開封呈現全新可販售狀態，寄回給賣家。若買家使用其他包裝寄回，或是商品已開封，賣家有權拒絕受理退貨。</p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第五條 退款方式</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">賣家退還買家款項時，應以原支付方式退還。若原支付方式無法退還，賣家得以其他方式退還。</p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第六條 不可退換貨情形</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">下列情形之商品，不得退換貨：</p><ul style="margin:4px 0px;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><li style="margin-bottom:10px;">商品已拆封或使用。</li><li style="margin-bottom:10px;">商品未保持原包裝寄回。<br /></li><li style="margin-bottom:10px;">商品非因瑕疵、不符商品說明所致。</li></ul><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);"><strong style="font-weight:500;">第七條 其他</strong></p><p style="margin:24px 0px;white-space:pre-wrap;color:rgb(31,31,31);font-family:'Google Sans', 'Helvetica Neue', sans-serif;font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(255,255,255);">本退貨政策未盡事宜，悉依中華民國相關法律規定辦理。</p><p></p>
