Return退貨政策
<h1 class="CustomPage-title" style="font-family:'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;font-size:24px;margin-top:20px;margin-bottom:0px;font-weight:bold;line-height:40px;color:rgb(51,51,51);text-transform:uppercase;padding-top:10px;padding-bottom:20px;letter-spacing:2px;text-align:center;"><span style="font-size:xx-large;">退換貨政策</span></h1><div style="font-family:Montserrat, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;color:rgb(102,102,102);font-size:14px;"><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:large;font-weight:bold;">【商品鑑賞期】</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;font-size:11px;color:rgb(0,0,0);min-height:13px;"><span class="s1"></span><br /></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">依我國消費者保護法規定，顧客自簽收商品或至超商領取商品後，即享有7天商品鑑賞期（７天含假日）。</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">請注意鑑賞期並非試用期，若欲退換貨之商品請務必保持商品全新狀態並含完整包裝袋（含商品本體與所有配件、夾鏈袋等）。</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">若您有退貨需求，請於收到商品７天內，登入會員並於訂單頁面對話框中聯絡客服人員或於FB、IG與客服信箱提供「訂購人姓名」、「訂單編號」、「連絡電話」、「退換貨商品名稱」、「退換貨原因及照片」等相關資料，客服人員收到訊息後，將會立即協助您進行退換貨。</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">＊注意事項：若您已收到紙本發票（二聯式或三聯式發票），退貨時請連同「此筆訂單購物發票」一同退回。</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;font-size:11px;color:rgb(0,0,0);min-height:13px;"><span class="s1"></span><br /></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1"><span style="font-family:'Open Sans', Arial;font-size:small;">上班時間：週一～週五0900-1700（不含週六日與國定假日）</span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:small;">聯絡方式：<a href="https://m.facebook.com/ATWAIN-106393001683296"><span style="font-size:12px;">FB粉絲專頁</span></a></span><span style="font-size:12px;">、</span><a href="https://www.instagram.com/atwain_official/" style="background-color:rgb(255,255,255);font-size:small;"><span style="font-size:12px;">IG粉絲專頁</span></a><span style="font-size:12px;">、電子信箱、客服專線</span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:small;">客服信箱：atwaintw@gmail.com</span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:small;">客服專線：0905-317-962(需付費)</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;font-size:11px;color:rgb(0,0,0);min-height:13px;"><span class="s1"></span><br /></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:large;font-weight:bold;">【退換貨須知】</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">退貨商品須為</span><span class="s2">未經拆封使用</span><span class="s1">，或拆封後發現非人為瑕疵所造成的污損，請保留完整的原始包裝（含外包裝袋或紙盒），否則恕不接受退貨。</span></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">注意：襪子、毛巾、運動頭帶屬於貼身物品，故除商品本身有瑕疵外仍享有七天猶豫期之退貨權利；但已拆封（如下水洗滌、試穿的情形、吊牌已剪），基於衛生考量與顧客權益，本公司無法接受退貨。</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">以下情況無法接受退貨：</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"></p><ol style="padding-left:56px;list-style-position:outside;"><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">超過七天的商品鑑賞期。</span></li><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">商品已拆封使用，或因人為因素而產生的破壞，如：污損、破損、磨損、擦傷、髒污。</span></li><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">退貨商品包裝破損不完整，或發票、配件不齊者。</span></li><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">惡意或大量退貨。</span></li><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">因個人因素而申請退貨、退費者，若下次再訂購相同商品，則無法要求再次退貨與退費 。</span></li><li style="list-style-position:outside;"><span class="s1" style="color:rgb(0,0,0);">因個人因素而申請退貨、退費者，退款時將扣除運費與轉帳手續費。</span></li></ol><p style="margin-bottom:0px;line-height:25px;"></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:large;font-weight:bold;">【退貨流程】</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 1 </span><span class="s1">→ </span><span class="s1">聯絡客服人員（留下訂單編號、退換貨原因、照片及文字說明）</span></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);"><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 2 </span>→ 客服人員確認可進行可退貨</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 3 </span>→ 準備包裝完整之商品及發票 </span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 4 </span>→ 寄回公司（運費由客人負擔）</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 5 </span>→ 倉儲人員驗收通過後退款</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span style="color:rgb(0,0,0);"><span class="s1">STEP 6 </span>→ 客服人員通知退款</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><img src="https://img.shoplineapp.com/media/image_clips/62038724226bfb00117796d6/original.png?1644398372" alt="original.png?1644398372" /><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:large;">【換貨流程】</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">訂購錯誤（未拆封）→ 聯絡客服人員 → 確認可換貨 → 準備完整商品及發票，包裹內附上80元運費 → 寄回公司（寄回運費由客人負擔）。</span></p><p class="p2" style="margin-bottom:0px;line-height:normal;min-height:13px;"><span style="color:rgb(0,0,0);"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">商品與訂單不符 → 聯絡客服人員 → 確認可換貨 → 準備完整商品及發票 → 提供收貨時間即聯絡資訊、地址 → 將由ATWAIN委託物流進行回收，並重新寄出商品。</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);"><span class="s1" style="font-size:large;">【退款說明】</span></p><p class="p2" style="font-family:Helvetica;margin-bottom:0px;line-height:normal;color:rgb(0,0,0);min-height:13px;"><span style="font-size:small;"><span class="s1"></span><br /></span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">信用卡付款者：確認退貨成功且倉儲人員確認無損後，會直接把款項刷退至原付款的信用卡帳號中。</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">貨到付款者：確認退貨成功且倉儲人員確認無損後，則將退款費用轉帳至您提供的銀行帳戶中。</span></p><p class="p3" style="margin-bottom:0px;line-height:normal;"><span class="s1" style="color:rgb(0,0,0);">＊申請退款時將會扣除轉帳手續費用，不便之處請見諒。</span></p></div>
