Return退貨政策
<p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><u style="font-size:1rem;font-weight:bolder;font-family:'新細明體', serif;">商品鑑賞期</u></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">除易於腐敗、保存期限較短(退貨/取消時即將逾期)類之食品、客製化商品、當期之報紙、期刊或雜誌、經拆封之影音商品或電腦軟體、遊戲點數卡、其他點數卡、已拆封之個人衛生用品等按「通訊交易解除權合理例外情事適用準則」不適用</span><span lang="en-us" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;">天鑑賞期之商品外,從商品抵達您手上開始即擁有7天商品鑑賞期(7天含假日)。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><br /></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">如有退貨需求,請於收到商品7天內聯絡客服人員,並提供「姓名」、「訂單編號」、「連絡電話」、「退貨商品名稱」、「退貨原因及照片」等資料,客服人員收到後將會協助您進行退換貨。</span><span style="font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:1rem;"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">客服信箱:</span><span lang="en-us" xml:lang="en-us">service@annlin.tw</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;"><u>退換貨須知</u></span></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">退貨商品須為未經使用,且無非人為瑕疵所造成的污損、故障,消保法保障</span><span lang="en-us" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;">天鑑賞期僅供您猶豫並確認商品是否符合您的需求,並非商品的試用期;如本商店有提示您者,請保留完整的原始包裝(含外包裝紙盒),否則恕不接受退貨。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;">以下情況無法接受退貨</span>:</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">超過</span><span lang="en-us" xml:lang="en-us">7</span><span style="font-family:'新細明體', serif;">天的商品鑑賞期。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">商品已拆封使用,或因人為因素而產生的破壞,如:污損、故障、損毀、磨損、擦傷、刮傷、髒污。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">退貨商品包裝破損不完整,或發票、配件不齊者。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">惡意或大量退貨。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;">換貨</span>:本店僅接受整筆訂單辦理退貨退費,無法接受訂單部分退換及退款。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;"><u>退貨流程</u></span></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">請聯繫客服,服務時間:週一至週五</span><span lang="en-us" xml:lang="en-us"> 09:30~17:00</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"><br /></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l LINE</span><span style="font-family:'新細明體', serif;">客服</span><span lang="en-us" xml:lang="en-us"> @annlin</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l Fackbook</span><span style="font-family:'新細明體', serif;">官方粉絲團</span><span lang="en-us" xml:lang="en-us"> facebook.com/annlinandco</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">客服信箱</span><span lang="en-us" xml:lang="en-us"> service@annlin.tw</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">聯絡客服人員</span> <span style="font-family:'新細明體', serif;">→</span> <span style="font-family:'新細明體', serif;">確認可換貨</span> <span style="font-family:'新細明體', serif;">→</span> <span style="font-family:'新細明體', serif;">準備完整商品及發票</span> <span style="font-family:'新細明體', serif;">→</span> <span style="font-family:'新細明體', serif;">提供收件時間及聯絡資訊、地址</span> <span style="font-family:'新細明體', serif;">→將由我端委託之物流進行回收。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;"><u>退款說明</u></span></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;">貨到付款:確認退貨成功後,則將退款費用轉帳至您提供的銀行帳戶中。</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us"> </span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"><span style="font-weight:bolder;"><u>注意事項</u></span></span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">材積及重量限制</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span style="font-family:'新細明體', serif;"> </span><span lang="en-us" xml:lang="en-us">7-11</span><span style="font-family:'新細明體', serif;">最長邊</span> <span style="font-family:'新細明體', serif;">≦</span><span lang="en-us" xml:lang="en-us"> 45cm </span><span style="font-family:'新細明體', serif;">/</span> <span style="font-family:'新細明體', serif;">長</span><span lang="en-us" xml:lang="en-us">+</span><span style="font-family:'新細明體', serif;">寬</span><span lang="en-us" xml:lang="en-us">+</span><span style="font-family:'新細明體', serif;">高,合計</span> <span style="font-family:'新細明體', serif;">≦</span><span lang="en-us" xml:lang="en-us"> 105cm </span><span style="font-family:'新細明體', serif;">/</span> <span style="font-family:'新細明體', serif;">重量</span><span lang="en-us" xml:lang="en-us"> ≤ 10</span><span style="font-family:'新細明體', serif;">公斤</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">商品退貨時務必回復原狀,即須回復至您收到商品時的原始狀態</span><span lang="en-us" xml:lang="en-us">(</span><span style="font-family:'新細明體', serif;">包含商品、附件、內外包裝、隨機文件、贈品、發票等。</span><span lang="en-us" xml:lang="en-us">)</span></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">紙本發票,請於退貨時一併退回。</span></p><p style="margin-top:0.5rem;margin-bottom:0.5rem;"></p><p class="MsoNormal" style="margin-top:0.5rem;margin-bottom:0.5rem;"><span lang="en-us" xml:lang="en-us">l </span><span style="font-family:'新細明體', serif;">目前僅開放線上申請全部退貨,需辦理單退之買家需請您聯繫客服,由賣場人員為您開放單退申請,並為您查看單退後是否需扣除活動差額。</span></p>