Return退貨政策
<h3 class="has-white-color has-text-color has-background" style="border-left:5px solid rgb(238,131,43);font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;font-size:1.6rem;margin:2px -21px 10px;padding-right:30px;padding-left:30px;vertical-align:baseline;line-height:30.4px;background-color:rgb(106,183,155);">寄件運費多少？誰支付？</h3><p style="font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;margin-bottom:1.5em;vertical-align:baseline;color:rgb(68,68,68);">滿千免運。由賣家支付運費</p><p style="font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;margin-bottom:1.5em;vertical-align:baseline;color:rgb(68,68,68);">未達免運則由買家支付運費，本島寄件費用 35 元，離島(指的是蘭嶼、綠島、澎湖、金門及連江南竿和北竿)寄件費用 140 元。</p><h3 class="has-white-color has-text-color has-background" style="border-left:5px solid rgb(238,131,43);font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;font-size:1.6rem;margin:2px -21px 10px;padding-right:30px;padding-left:30px;vertical-align:baseline;line-height:30.4px;background-color:rgb(106,183,155);">如何取消訂單</h3><p style="font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;margin-bottom:1.5em;vertical-align:baseline;color:rgb(68,68,68);">一般來說，只要取得「交貨便代碼」後，視同賣貨便交易成立，賣家需於 4 日內進行寄件。如<strong style="font-family:inherit;font-style:inherit;vertical-align:baseline;">未在時間內寄件，訂單將自動取消</strong>；買家於貨態呈現「已寄件」前可取消，由賣家在平台取消。</p><h3 class="has-white-color has-text-color has-background" style="border-left:5px solid rgb(238,131,43);font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;font-size:1.6rem;margin:2px -21px 10px;padding-right:30px;padding-left:30px;vertical-align:baseline;line-height:30.4px;background-color:rgb(106,183,155);">哪裡可以查詢訂單</h3><p style="font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;margin-bottom:1.5em;vertical-align:baseline;color:rgb(68,68,68);">可於賣貨便中選單<strong style="font-family:inherit;font-style:inherit;vertical-align:baseline;">「訂單管理>;;賣家訂單」</strong>，查詢當前訂單或與買家進行問答。</p><p style="font-family:Arial, 'microsoft jhenghei', Helvetica, sans-serif;margin-bottom:1.5em;vertical-align:baseline;color:rgb(68,68,68);"><br /></p><ul class="accordion" style="font-size:15px;vertical-align:baseline;list-style-type:none;width:948.896px;color:rgb(0,0,0);font-family:Arial, Meiryo, '微軟正黑體', '新細明體', '蘋果儷黑體', Verdana, Helvetica, sans-serif;"><li style="vertical-align:baseline;"><a class="link" style="margin-top:20px;margin-bottom:20px;padding:5px 47.4375px;border-width:1px;border-style:solid;border-color:rgb(246,136,26);font-size:18px;vertical-align:baseline;color:rgb(255,255,255);font-weight:bold;width:948.896px;background:rgb(246,136,26);letter-spacing:1px;line-height:1.5em;">退貨流程</a><div class="submenu" style="margin-right:auto;margin-left:auto;vertical-align:baseline;width:806.552px;"><p style="margin-top:0.8rem;margin-bottom:0.8rem;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;">即日起，購買網路店家商品，可至7-ELEVEN退貨，從此網路購物退貨變得便利又安心囉！</p><div class="ai-content clearfix" style="margin-top:20px;margin-bottom:20px;padding-bottom:15px;border-width:1px;border-style:dotted;border-color:rgb(134,134,134);vertical-align:baseline;"><ul style="margin-top:24.1562px;margin-left:16.1042px;vertical-align:baseline;list-style-type:none;"><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img1.gif" style="vertical-align:text-top;" alt="return_img1.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">1</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">消費者從網頁上或廠商客服處取得「退貨便代碼」</p></li><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img2.gif" style="vertical-align:text-top;" alt="return_img2.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">2</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">透過ibon輸入退貨便服務代碼並列印出「交貨便服務單」(亦可從網頁上直接列印)</p></li><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img3.gif" style="vertical-align:text-top;" alt="return_img3.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">3</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">寄消費者向門市職員免費索取「交貨便服務單專用袋」裝入單據上聯後，黏於退貨商品上</p></li><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img4.gif" style="vertical-align:text-top;" alt="return_img4.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">4</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">消費者將退貨商品交給門市櫃檯人員。</p></li><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img5.gif" style="vertical-align:text-top;" alt="return_img5.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">5</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">門市人員和大智通司機對點商品數量後，由大智通司機將商品載走。</p></li><li style="margin-right:23.6667px;padding-bottom:20px;vertical-align:baseline;width:236.729px;float:left;text-align:center;height:auto;"><div class="ai-img" style="vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/return_img6.gif" style="vertical-align:text-top;" alt="return_img6.gif" /></div><div class="ai-num" style="font-size:45px;vertical-align:baseline;color:rgb(216,216,216);">6</div><p class="ai" style="margin:8px auto;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;max-width:250px;">退貨商品送到廠商端。</p></li></ul><div class="clean" style="vertical-align:baseline;clear:both;"></div></div></div></li><li style="vertical-align:baseline;"><a class="link" style="margin-top:20px;margin-bottom:20px;padding:5px 47.4375px;border-width:1px;border-style:solid;border-color:rgb(246,136,26);font-size:18px;vertical-align:baseline;color:rgb(255,255,255);font-weight:bold;width:948.896px;background:rgb(246,136,26);letter-spacing:1px;line-height:1.5em;">ibon操作流程</a><div class="submenu" style="margin-right:auto;margin-left:auto;vertical-align:baseline;width:806.552px;"><span class="ai-title" style="margin-top:10px;margin-bottom:10px;padding:10px 20px;font-size:18px;vertical-align:baseline;color:rgb(85,85,85);background:rgb(243,243,243);text-align:center;">ibon機台列印服務單操作流程</span><ul class="ai-stepall" style="margin-top:8px;padding-right:32.2604px;padding-bottom:40.3229px;padding-left:40.3229px;border-width:1px;border-style:dotted;border-color:rgb(134,134,134);vertical-align:baseline;list-style-type:none;"><li class="method clearfix" style="margin-top:10px;margin-bottom:10px;vertical-align:top;"><span class="ai-fa" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;color:rgb(238,136,26);font-weight:bold;">方法一</span><ul class="ai-step1 clearfix" style="vertical-align:baseline;list-style-type:none;width:732.635px;"><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">1</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">選擇</span><img src="https://www.7-11.com.tw/images/ai_step1-1.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="ai_step1-1.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">2</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">選擇</span><img src="https://www.7-11.com.tw/images/ai_step1-2.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="ai_step1-2.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">3</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">選擇</span><img src="https://www.7-11.com.tw/images/return_step1-3.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="return_step1-3.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">4</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">輸入退貨便代碼</span><img src="https://www.7-11.com.tw/images/ai_step1-5.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="ai_step1-5.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:234.438px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">5</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">列印單據</span><br /><span class="step-t2" style="vertical-align:baseline;">請從事務機取出「交貨便服務單」至櫃檯辦理，再憑此單據至門市櫃檯領取「交貨便服務單專用袋」，並依服務單上指示完成後續動作。</span></li></ul></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;"><span class="ai-fa" style="margin-top:60px;margin-bottom:10px;vertical-align:baseline;color:rgb(238,136,26);font-weight:bold;">方法二</span><ul class="ai-step1 st2 clearfix" style="vertical-align:baseline;list-style-type:none;width:732.635px;"><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">1</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">選擇</span><img src="https://www.7-11.com.tw/images/ai_step2-1.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="ai_step2-1.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:244.177px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">2</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">輸入退貨便代碼</span><img src="https://www.7-11.com.tw/images/ai_step1-5.gif" style="vertical-align:text-top;width:230px;max-width:230px;" alt="ai_step1-5.gif" /></li><li style="margin-top:10px;margin-bottom:10px;vertical-align:top;float:left;width:234.438px;min-width:200px;"><span class="step-num" style="margin-right:15px;font-size:38px;vertical-align:baseline;color:rgb(216,216,216);">3</span><span class="step-tt" style="margin-top:10px;margin-bottom:10px;vertical-align:baseline;line-height:38px;">列印單據</span><br />請從事務機取出「交貨便服務單」至櫃檯辦理，再憑此單據至門市櫃檯領取「交貨便服務單專用袋」，並依服務單上指示完成後續動作。</li></ul></li></ul></div></li><li style="vertical-align:baseline;"><a class="link" style="margin-top:20px;margin-bottom:20px;padding:5px 47.4375px;border-width:1px;border-style:solid;border-color:rgb(246,136,26);font-size:18px;vertical-align:baseline;color:rgb(255,255,255);font-weight:bold;width:948.896px;background:rgb(246,136,26);letter-spacing:1px;line-height:1.5em;">包裝規範</a><div class="submenu" style="margin-right:auto;margin-left:auto;vertical-align:baseline;width:806.552px;"><p style="margin-top:0.8rem;margin-bottom:0.8rem;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;">寄件商品請妥善包裝並放入適當且足量的緩衝包材以避免配送過程中碰撞損毀；<br />請將交貨便服務單放入專用服務袋並黏貼於商品正面上方後，至門市櫃台繳費寄貨。</p><ul class="ai-package" style="margin-top:-20px;vertical-align:baseline;list-style-type:none;color:rgb(190,22,22);"><li style="vertical-align:baseline;"><br />● <b style="vertical-align:baseline;">尺寸:</b><div class="return_t1" style="margin-left:12px;vertical-align:baseline;color:rgb(9,9,9);">材積最長邊≦ 45cm；長＋寬＋高 合計 ≦105cm；若交寄商品超出規定，門市得拒絕收件。</div></li><li style="vertical-align:baseline;"><br />● <b style="vertical-align:baseline;">重量:</b><div class="return_t1" style="margin-left:12px;vertical-align:baseline;color:rgb(9,9,9);">重量 ≦ 5kg</div></li><li style="vertical-align:baseline;"><br />● <b style="vertical-align:baseline;">包裝</b><ul class="ai-package-item" style="margin-left:20px;vertical-align:baseline;list-style-type:none;color:rgb(9,9,9);"><li style="vertical-align:baseline;list-style-type:circle;"><b style="vertical-align:baseline;">自備包材：</b>包裝完整、上/下方 平整且服務單可完整平貼(服務單尺寸為26*14公分)<br /><span style="vertical-align:baseline;">或</span></li><li style="vertical-align:baseline;list-style-type:circle;"><b style="vertical-align:baseline;">門市販售專用包材：</b>交貨便寄件 紙箱及交貨便寄件專用袋<br />※建議使用7-11寄件專用袋(破壞袋)原因： a.保護消費者隱私權 b.內容物遺失/破損時的責任釐清</li></ul></li></ul><p class="color3" style="margin-bottom:30px;vertical-align:baseline;color:rgb(190,22,22);line-height:1.5em;letter-spacing:1px;"><span class="fa fa-arrow-right" style="font-size:inherit;vertical-align:baseline;line-height:1;font-family:FontAwesome;"></span>不得寄送生鮮蔬果魚肉食品、低溫或需恆溫控制商品、易碎品、精密儀器、化學藥品、 易因擠壓而流出之液體或非法禁運商品，違者門市得拒絕收貨。</p><ul class="ai-package" style="margin-top:-20px;vertical-align:baseline;list-style-type:none;color:rgb(190,22,22);"><li style="vertical-align:baseline;"><br />● <b style="vertical-align:baseline;">與寄件包裝規範不符之範例圖片</b><ul class="acc-subnum2" style="vertical-align:baseline;list-style-type:none;color:rgb(9,9,9);"><li style="vertical-align:baseline;">併箱<span class="acc_img" style="margin-top:20px;margin-bottom:20px;vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/accept_img1.jpg" style="vertical-align:text-top;" alt="accept_img1.jpg" /></span></li><li style="vertical-align:baseline;">上、下方不平整<span class="acc_img" style="margin-top:20px;margin-bottom:20px;vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/accept_img2.jpg" style="vertical-align:text-top;" alt="accept_img2.jpg" /></span></li><li style="vertical-align:baseline;">未妥善包裝<span class="acc_img" style="margin-top:20px;margin-bottom:20px;vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/accept_img3.jpg" style="vertical-align:text-top;" alt="accept_img3.jpg" /></span></li><li style="vertical-align:baseline;">使用交貨便服務單專用袋寄件<span class="acc_img" style="margin-top:20px;margin-bottom:20px;vertical-align:baseline;"><img src="https://www.7-11.com.tw/images/accept_img4.jpg" style="vertical-align:text-top;" alt="accept_img4.jpg" /></span></li></ul></li></ul></div></li><li style="vertical-align:baseline;"><a class="link" style="margin-top:20px;margin-bottom:20px;padding:5px 47.4375px;border-width:1px;border-style:solid;border-color:rgb(246,136,26);font-size:18px;vertical-align:baseline;color:rgb(255,255,255);font-weight:bold;width:948.896px;background:rgb(246,136,26);letter-spacing:1px;line-height:1.5em;">客服聯絡</a><div class="submenu" style="margin-right:auto;margin-left:auto;vertical-align:baseline;width:806.552px;"><p style="margin-top:0.8rem;margin-bottom:0.8rem;vertical-align:baseline;line-height:1.5em;letter-spacing:1px;">如有退貨便操作上的問題或查詢事項，歡迎您與我們聯絡：</p><ul class="itemlist" style="margin-bottom:30px;margin-left:22px;vertical-align:baseline;list-style-type:none;"><li style="margin-top:5px;margin-bottom:5px;vertical-align:baseline;list-style-type:disc;line-height:1.8em;">客服專線:(02)2721-4234</li><li style="margin-top:5px;margin-bottom:5px;vertical-align:baseline;list-style-type:disc;line-height:1.8em;">客服信箱: <a href="mailto:711ec@sp88.com" style="vertical-align:baseline;color:rgb(234,118,24);">711ec@sp88.com</a></li><li style="margin-top:5px;margin-bottom:5px;vertical-align:baseline;list-style-type:disc;line-height:1.8em;">更多退貨便服務條款<a href="https://www.7-11.com.tw/form/return.pdf" style="vertical-align:baseline;color:rgb(234,118,24);">請按此</a></li></ul></div></li></ul>
