Return退貨政策
<p style="margin-bottom:0px;color:rgb(47,47,47);font-family:'-apple-system', BlinkMacSystemFont, Roboto, 'Droid Sans', Arial, sans-serif;font-size:14px;"><span style="color:rgb(0,0,0);font-family:'微軟正黑體';font-size:15px;letter-spacing:0.16px;">【退換貨與訂單取消】</span></p><p style="line-height:1.5rem;color:rgb(0,0,0);font-family:'微軟正黑體';font-size:15px;letter-spacing:0.16px;"><span style="font-size:1rem;letter-spacing:0.01rem;">依據消費者保護法之規定，請您注意以下退換貨資訊：<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">一、依消保法第十九條第二項及行政院公佈之通訊交易解除權合理例外情事適用準則，本店對於下列商品，恕不提供消費者保護法七天猶豫期之適用：<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(一)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">商品有易於腐敗、保存期限較短或解約時即將逾期之性質。因其本身容易快速變質腐壞，保存期限少於七日，或雖較七日稍長，惟解約時即將逾期，均不適宜退還後再出售。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(二)本店鋪所販售的產品，屬消保法定義之生鮮食品，基於食品衛生與安全，除非商品本身重大瑕疵，概不接受消費者無條件退貨。</span><span style="font-size:1rem;letter-spacing:0.01rem;">為維護您的權益，在您收到貨品後，請儘速確認您所訂購的商品，建議開啟包裹時全程錄影存證，確認豆塔是否為完整狀態，如有非人為因素所致之商品損毀、刮傷、或運輸過程造成包裝破損不完整的情形，請於收貨日當天內來電或</span><span style="font-size:1rem;letter-spacing:0.01rem;">FB</span><span style="font-size:1rem;letter-spacing:0.01rem;">私訊告知客服人員，我們會盡快為您處理。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">三、</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">如您需辦理退換貨時，請提供以下資訊：<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">1</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">訂單號碼<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">2</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">姓名及聯絡電話<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">3</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">退、換貨原因<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">4</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">商品問題照片</span><span style="font-size:1rem;letter-spacing:0.01rem;">/</span><span style="font-size:1rem;letter-spacing:0.01rem;">影片<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">四、當您欲退貨時，依民法規定，您與本店鋪應互負交易解除回復原狀之責，因此：<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">1</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">請您維持商品之全新狀態，並請確保主要商品、提袋、贈品、發票、相關配件等均無任何遺漏，連同原本的包裝一併退回，以便本店鋪為您處理退款事宜。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">2</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">若商品發生因不當使用、拆卸等人為因素所致之毀損、刮傷、髒污、包裝破損不完整之情況；或商品、提袋、發票、明細等遺失，導致無法完整退回本店鋪時，本店鋪將向您酌收回復原狀之費用，或依商品之保存狀況按比例向您請求商品之價額。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">五、訂單取消<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">1</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">當您完成訂單時，請在</span><span style="font-size:1rem;letter-spacing:0.01rem;">2</span><span style="font-size:1rem;letter-spacing:0.01rem;">天內完成付款，否則可能會被取消訂單或延後到貨日期，敬請配合，謝謝。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">2</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">您於本網站下單完成付款後，若因故需取消訂單，需在原訂到貨日的</span><span style="font-size:1rem;letter-spacing:0.01rem;">4</span><span style="font-size:1rem;letter-spacing:0.01rem;">個工作日前(不含原到貨日、不含例假日、國定假日)，且於下午</span><span style="font-size:1rem;letter-spacing:0.01rem;">17:00</span><span style="font-size:1rem;letter-spacing:0.01rem;">前，以客服電話、</span><span style="font-size:1rem;letter-spacing:0.01rem;">FB</span><span style="font-size:1rem;letter-spacing:0.01rem;">私訊功能，通知該筆訂單取消，並經客服回覆確認後，訂單取消方為成立。<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">FB</span><span style="font-size:1rem;letter-spacing:0.01rem;">粉絲專頁：狸小路手作烘焙</span><span style="font-size:1rem;letter-spacing:0.01rem;">、</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">電話：06-2430890、Line ID：</span>@t062430890<span style="font-size:1rem;letter-spacing:0.01rem;">、客服信箱：</span><span style="font-size:1rem;letter-spacing:0.01rem;">user@aitafifood.com<br /></span><span style="font-size:1rem;letter-spacing:0.01rem;">(</span><span style="font-size:1rem;letter-spacing:0.01rem;">3</span><span style="font-size:1rem;letter-spacing:0.01rem;">)</span><span style="font-size:1rem;letter-spacing:0.01rem;"> </span><span style="font-size:1rem;letter-spacing:0.01rem;">確認退貨訂單，本店鋪將於</span><span style="font-size:1rem;letter-spacing:0.01rem;">10</span><span style="font-size:1rem;letter-spacing:0.01rem;">日內以信用卡刷退或匯款方式完成退款。(實際退款日請洽發卡銀行)</span></p>
