Return退貨政策
<h3 style="margin-top:10px;margin-bottom:7.5pt;line-height:35.88px;font-size:24px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;vertical-align:baseline;"><span style="font-family:'新細明體', serif;color:rgb(120,120,120);letter-spacing:0.6pt;">如何申請退貨</span><span lang="en-us" style="font-size:13.5pt;line-height:54px;font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></h3><p></p><h2 style="margin-top:10px;margin-bottom:10px;line-height:40px;font-size:31px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;background-size:initial;vertical-align:baseline;border-style:none;padding:0cm;"></h2><p style="margin:0cm;font-size:16px;letter-spacing:0.01em;line-height:2;vertical-align:baseline;"><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">申請退貨時，請利用會員中心填寫申請，依申請次日起</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">2</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">個工作天內我們將審核案件，通過審核後即</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> E-mail </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">回覆通知，並委託宅配公司於</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">5</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">個工作天內電話連絡時間前往取回商品，敬請保持電話暢通，並請將原商品備妥</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">(</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">保持商品包裝原貌</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">)</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">，勿直接在商品原廠外盒書寫文字。宅配取件後即提供簽收單據予您留存。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"><br style="line-height:normal;clear:both;" /><br style="line-height:normal;clear:both;" /></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">收到退回商品確認無誤後，</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">7</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">個工作天內退款，若超過時間未收到退款，請於聯絡客服留言。如退貨時已收到三聯式紙本發票，請放入退貨商品箱內，一併交給前往收取退貨之宅配公司。我們將於收到退回商品與發票後為您辦理退款作業。如為電子發票，則只需將商品退回即可。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><h3 style="margin-top:10px;margin-bottom:7.5pt;line-height:35.88px;font-size:24px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;vertical-align:baseline;"><span style="font-family:'新細明體', serif;color:rgb(120,120,120);letter-spacing:0.6pt;">七天鑑賞期</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></h3><p></p><h2 style="margin-top:10px;margin-bottom:10px;line-height:40px;font-size:31px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;background-size:initial;vertical-align:baseline;border-style:none;padding:0cm;"></h2><p class="spacing1" style="margin:0cm 0cm 6pt;font-size:16px;letter-spacing:0.01em;line-height:2;vertical-align:baseline;"><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">根據消費者保護法之規定，交集家官網將提供您「享有商品到貨七天鑑賞期</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> (</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">非試用期</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">)</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">，</span><span style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;"> </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">隨時解約退貨」之權益。但提醒您注意，商品退貨時，必須回復原狀，亦即必須回復至您收到商品時的原始狀態</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> (</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">包含商品、附件、內外包裝、隨機文件、贈品、發票等）。</span><span style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;"> </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">此外，下列情形可能影響您的退貨權限：</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">1.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">在不影響您檢查商品情形下，您將商品包裝毀損、封條移除、吊牌拆除、貼膠移除或標籤拆除等情形。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">2.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">其他逾越檢查之必要，或可歸責於您之事由，致商品有毀損、滅失或變更者。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">3.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">請您在收到商品後立即確認商品狀況，若有瑕疵、缺失、毀損等重大瑕疵，請於收到商品七天鑑賞期內，</span><span style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;"> </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">於上班時間來電或完成退貨程序，我們會儘快為您處理。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><h3 style="margin-top:10px;margin-bottom:7.5pt;line-height:35.88px;font-size:24px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;vertical-align:baseline;"><span style="font-family:'新細明體', serif;color:rgb(120,120,120);letter-spacing:0.6pt;">退款說明</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></h3><p></p><h2 style="margin-top:10px;margin-bottom:10px;line-height:40px;font-size:31px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;background-size:initial;vertical-align:baseline;border-style:none;padding:0cm;"></h2><p class="spacing1" style="margin:0cm 0cm 6pt;font-size:16px;letter-spacing:0.01em;line-height:2;vertical-align:baseline;"><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">商品確認收回後，提供上您的相關資料，需</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> 3-5 </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">個工作天進行退款（不含假日）因繳款方式不同，退款方式分為二種：</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">信用卡：我們將透過綠界科技</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">-</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">第三方金流協助您辦理退刷作業。退刷申請後非立刻退刷完成，發卡銀行需要預計</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">7-14</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">個工作天</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">(</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">不含假日</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">)</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">退刷完成。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">ATM </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">繳費、便利商店取貨付款：需提供您的匯款資料（存摺封面）</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">E-mail </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">至客服中心，退款申請後預計</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">7-10</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">天</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">(</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">不含假日</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">)</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">退還至您指定的帳戶中。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><h3 style="margin-top:10px;margin-bottom:7.5pt;line-height:35.88px;font-size:24px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;vertical-align:baseline;"><span style="font-family:'新細明體', serif;color:rgb(120,120,120);letter-spacing:0.6pt;">換貨說明</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></h3><p></p><h2 style="margin-top:10px;margin-bottom:10px;line-height:40px;font-size:31px;font-family:'Microsoft JhengHei', '微軟正黑體', '微软雅黑', 'Helvetica Neue', Helvetica, Arial, sans-serif;color:rgb(44,45,47);letter-spacing:0.16px;background-size:initial;vertical-align:baseline;border-style:none;padding:0cm;"></h2><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">如需要換貨，請先聯絡客服，說明換貨原因。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">若非商品瑕疵，恕不接受退換貨。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">無條件退換貨須符合下述條件其中一項：</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 72pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">1.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">實際收到的商品與所訂購商品不符合。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 72pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">2.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">產品包裝內配件不齊全或商品規格與外包裝說明不符合。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 72pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">3.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">商品有瑕疵或於運送過程中有損壞者。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">商品退換貨必須整筆訂單一起辦理退貨，且商品為全新狀態且完整包裝（包含外包裝、贈品等），恕無法部分退貨。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"><br style="line-height:normal;clear:both;" /></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">商品主體及其內容物</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> ( </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">如各項零附件、手冊、</span><span style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;"> </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">贈品等</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> ) </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">均不可有短缺、破損、書寫文字或標記、使用或安裝錯誤之破壞</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> ( </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">如刮痕、摔</span><span style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;"> </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">傷、電路燒毀、擠壓變形、介面或接腳折損、異物進入、受潮、商品條碼或保固標籤被損毀、移除、變造重貼或無法辨視等</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"> ) </span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">及任何目視可見之人為損壞或人為使用痕跡。</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us"></span></p><p></p><p class="listtextitem" style="margin:0cm 0cm 3.75pt 36pt;font-size:16px;letter-spacing:0.01em;line-height:2;text-indent:-18pt;vertical-align:baseline;"><span lang="en-us" style="font-size:10pt;font-family:Wingdings;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">§<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">到貨商品超過七天</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">(</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">含假日</span><span lang="en-us" style="font-family:Lato, sans-serif;color:rgb(120,120,120);letter-spacing:0.6pt;" xml:lang="en-us">)</span><span style="color:rgb(120,120,120);letter-spacing:0.6pt;">以上，恕不接受退換貨。</span></p>
