Return退貨政策
<p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="color:rgb(142,68,173);"><strong style="font-weight:bold;"><span style="font-family:'microsoft jhenghei';"><span style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:24px;">售後服務與退換貨說明</span></span></strong></span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 收到商品後，如與您訂購內容不符、商品瑕疵或破損、配件短缺的狀況，請先拍照並來信客服信箱 hello@motobi.tw 反應，待客服人員確認相關細節後，於約定時間將商品寄回，以便後續處理。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">茉得美MOTOBI 取得退回貨品後，經過檢查與測試，會在5至10個工作天內將新品寄給消費者。若檢查結果非商品本身瑕疵的話，會將原商品寄回，消費者須自行支付相關費用。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 收到商品後，若無第一時間反應相關問題給客服，而直接寄回商品，或超過7天鑑賞期(包含例假日)反應、申請退換貨等，恕不受理。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 食品、化妝品與保養品等屬於個人消耗性商品或私密商品，一經拆封，恕無法退貨。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 若因個人因素欲退貨 (例：與想像不符、不想買了、重複購買等)，請先至「會員中心」申請「退貨」，待客服回應與確認後，將指派物流收取退貨。退回之商品必須為全新狀態、包裝完整無汙損、折損及無缺件，包含主要商品及相關配件、贈品等，否則 茉得美 MOTOBI 有權拒絕退貨退款。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 如因個人因素退貨次數過多，將影響日後購買的權益，請敬見諒。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ 退貨申請須整筆回收，以退款方式處理，恕無法挑品退差額。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';"></span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">▴ <strong style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-weight:bold;">下列情形無法辦理退貨</strong>，請留意，以免影響您的退貨權限：</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">❶ 將商品包裝毀損、封條移除、吊牌拆除、貼膠移除或標籤拆除等情形，或其他逾越檢查之必要或可歸責之事由，致商品有毀損、滅失或變更者。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">❷ 請以將退貨商品包裝妥當，若原紙箱或包裝袋已遺失，請另使用其他紙箱包覆於商品原廠包裝之外，勿直接於原廠商品包裝上黏貼紙張、書寫文字或做任何標記。若原廠商品包裝損毀，將無法退貨。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">❸ 申請退換貨後，請主動向貨運人員或超商店員索取單據，並保留至退換貨完成，以利日後查詢。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">❹ 退貨收取服務僅限本島，外島地區若申請退貨需自行寄回並運費自行負擔。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">❺ 超過七天鑑賞期，恕不辦理。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';"></span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">本店保留上述須知解釋的權利，任何條款的認知歧異以本站解釋說明為主。</span></p><p style="font-family:'SF Pro TC', 'SF Pro Text', 'PingFang TC', 'Segoe UI', SegoeUI, 'Microsoft JhengHei', '微軟正黑體', 'Helvetica Neue', Helvetica, Arial, sans-serif;margin-bottom:10px;color:rgb(51,51,51);font-size:13px;letter-spacing:1.6px;"><span style="font-family:'microsoft jhenghei';">如有上述未盡之事宜，本店擁有優先解釋權。<br /><br /><br /></span></p>
