Return退貨政策
<h2 style="font-family:Ubuntu, 'andy-money', 'Noto Sans', Mitr, Athiti, 'Noto Sans TC', 'Noto Sans SC', 'system-ui', '-apple-system', 'Segoe UI', sans-serif;line-height:1.24;color:rgb(51,51,51);margin-top:20px;margin-bottom:0px;font-size:24px;text-transform:uppercase;padding-top:10px;padding-bottom:20px;letter-spacing:2px;"><span style="font-size:16px;"><span style="color:rgb(184,49,47);"><span style="font-weight:700;">退貨流程</span></span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;">1：確認商品完整不影響二次銷售，查看並同意</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">BUDGES</span></span><span style="font-size:16px;"><span style="font-weight:700;">退貨規章</span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;">2：於會員中心的訂單頁面下方點選申請退貨按鈕</span></span><span style="font-weight:bold;font-size:16px;">（請特別留意：因物流端回傳系統約需24小時，若取件完當日尚無「申請退貨」按鈕，請於隔日再申請，不影響退貨權益。）</span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="font-weight:700;">3：記下退貨代碼至任一家7-11門市操作退貨便，包妥退貨商品放回原箱貼上標籤，交由門市人員收回</span></span><span style="font-weight:bold;font-size:16px;">。</span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="font-weight:700;">4：</span></span><span style="color:rgb(184,49,47);font-size:16px;float:none;"><span style="font-weight:700;">BUDGES</span></span><span style="font-size:16px;"><span style="font-weight:700;"> 收到退貨商品後，客服將於訂單通訊處通知退貨進度</span></span><span style="font-weight:bold;font-size:16px;">。</span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="font-weight:700;">5：依照各付款方式完成退刷作業或退購物金，購物金可隨時向客服申請提領</span></span><span style="font-weight:bold;font-size:16px;">。</span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><br /></p><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;"><span style="color:rgb(184,49,47);">聯絡客服</span></span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;"></span></span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;float:none;"><span style="font-weight:700;">1：</span></span><span style="font-size:16px;"><span style="font-weight:700;"> </span><span style="font-weight:700;">為確保服務品質，提供「只退不換」服務。並享有7天鑑賞期內無條件退貨，退貨運費由</span></span><span style="color:rgb(184,49,47);font-size:16px;float:none;"><span style="font-weight:700;">BUDGES</span></span><span style="font-size:16px;"><span style="font-weight:700;"> 負擔</span></span><span style="font-weight:bold;font-size:16px;">。</span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;float:none;"><span style="font-weight:700;">2：</span></span><span style="font-size:16px;"><span style="font-weight:700;"> 7日內，若收到商品有誤或瑕疵等情形，請拍照傳至客服，我們會儘快為您服務</span></span><span style="font-weight:bold;font-size:16px;">。</span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;float:none;"><span style="font-weight:700;">3：</span></span><span style="font-size:16px;"><span style="font-weight:700;"> 客服服務時間：平日 09:00 - 20:00 ( 假日、國定假日暫停 )</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="font-weight:700;"><br /></span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">退貨說明</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><br /></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">1：</span></span><span style="font-weight:700;"> 什麼情況無法辦理退貨？</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">超過七天鑑賞期。(鑑賞期非試用期)。</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">2：</span></span><span style="font-weight:700;"> 產品本身不得</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">髒汙</span></span><span style="font-size:16px;"><span style="font-weight:700;">或</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">損壞</span></span><span style="font-size:16px;"><span style="font-weight:700;">，如有造成產品</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">髒汙</span></span><span style="font-size:16px;"><span style="font-weight:700;">、</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">人為損壞</span></span><span style="font-size:16px;"><span style="font-weight:700;">等情形發生，</span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">恕不可辦理退貨</span></span><span style="font-size:16px;"><span style="font-weight:700;">。</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">3：</span></span><span style="font-weight:700;"> 退貨商品必須整筆訂單為全新狀態且完整包裝(包含外包裝、贈品等)，恕無部份退貨。活動贈品未退回。</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">4：</span></span><span style="font-weight:700;"> 請注意：每筆訂單僅提供一次退換貨服務，若於申請過後需加退商品，需自行負擔寄送運費。</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">5：</span></span><span style="font-weight:700;"> 為避免爭議，請收到包裹後務必先檢查商品。同筆訂單如有瑕疵/欲退貨商品之狀況， 請一次向客服人員反應，同筆訂單二次反應恕不受理。<br /></span></span></p><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;"><span style="color:rgb(184,49,47);">瑕疵說明</span></span></span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><br /></p><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">1：</span></span><span style="font-weight:700;"> </span><span style="font-weight:700;"> 如果收到瑕疵或是錯誤商品，該如何辦理呢？以下情況可辦理退/換貨，本公司將以新品更換原則處理。 運輸過程造成貨品毀損。</span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="float:none;"><span style="font-weight:700;">2：</span></span><span style="font-weight:700;"> 收到商品與訂單商品內容不符。產品品質不良或其他非消費者失誤所造成之損毀。<br /><br /></span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="color:rgb(0,0,0);float:none;"><span style="font-weight:700;">3：</span></span><span style="font-weight:700;"> 請於七天鑑賞期內與官方客服Line聯繫</span></span><span style="font-size:16px;"><span style="font-weight:700;">，待客服為您辦理退/換貨</span></span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span style="color:rgb(184,49,47);font-size:16px;"><span style="color:rgb(0,0,0);float:none;"><span style="font-weight:700;">4：</span></span><span style="font-weight:700;"> 逾期將無法享有七天鑑賞期之權益且不得辦理退/換貨。</span></span><span style="font-size:16px;"><span style="font-weight:700;"><br />一旦收到您的退貨，在經過檢查後，我們會向您發送一封電子郵件，通知您我們已收到退回的物品。我們也會通知您的退款的批准或拒絕。</span></span></p><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><br /></p><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;"><span style="color:rgb(184,49,47);">退款方法</span></span></span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><br /></p><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;">1：</span><span style="font-weight:700;">為加速您收到正確商品的時間，請於訂購商品後至訂單狀態中確認訂購明細，對於／瑕疵／錯誤商品的退換方式，無法申請『部分退貨』；僅受理整筆訂單退貨，款項將依您付款方式退款。<br /> <br /></span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;">2：</span><span style="font-weight:700;"> </span><span style="font-weight:700;">退貨需要支付運費嗎？<br /></span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">收到商品7日之內鑑賞期，退貨需要自行負擔運費，請想清楚再下單。</span></span><span style="font-size:16px;"><span style="font-weight:700;"><br /> <br /></span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="font-size:16px;"><span style="font-weight:700;">3：</span><span style="font-weight:700;">退貨後退款時間？<br /></span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="font-weight:700;">商品退回需3-7個工作天，收到後將會先確認商品是否正確、完整</span><span style="font-weight:700;">無誤後即進入相關退費流程！</span><span style="font-weight:700;">統一退款作業時間約7-14工作天。</span></span></h2><h2 style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="color:rgb(184,49,47);font-size:16px;"><span style="color:rgb(0,0,0);"><span style="font-weight:700;">4：</span></span></span><span style="font-size:16px;"><span style="font-weight:700;">如半年內內因個人因素退貨達三次以上，本公司有權暫停您的帳號並拒絕您使用本公司購物服務。</span></span></h2><p style="color:rgb(0,0,0);font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;float:none;"><span><span style="font-size:16px;float:none;"><span style="font-weight:700;">5</span></span></span><span style="color:rgb(184,49,47);font-size:16px;"><span style="color:rgb(0,0,0);"><span style="font-weight:700;">：</span></span></span><span><span style="font-size:16px;"><span style="font-weight:700;">BUDGES</span></span></span><span style="font-weight:700;"><span style="font-size:16px;"> 保有最終的退換貨決定權。</span></span></p>
